I'm supporting a client having issues with the call-forward all option. I'm newly supporting them so I did not perform the initial installation and I'm not sure if this was ever working. When we setup a phone to forward all calls to an external number it works if we dial it from internally, but when it is dialed from an external number we get a Verizon Wireless message (customer not available at this time). The number currently configured to forward too is not a wireless or verizon number (however the one phone i'm testing from is).
It looks like the translation rules are adding digits to incoming numbers (91 - assuming this is for redial purposes). It appears that the added digits remain when the call is forwarded, i think this is the issue but i'm not sure. It looks like the number to forward to is being translated properly in debugs.
Right now we have line 111-222-2807 configured to forward all calls to 913334449067. When i dial the line from number 3334445774 the forwarding call is directed to 13334449067 but the calling party number being sent to the telco is 913334445774. i'm not sure if this is the issue or not. I've attached the running configuration as well as the debugs (q931 and voice translations). Any help would be greatly appreciated.
I've changed the numbers in the debugs and in the config to respect our clients privacy. The phone is configured to forward to 91+10 digits. The debug shows 1+ 10 digits being sent which I believe is correct. Also, it works correctly when you dial the phone from another extension, just not when it is dialed from an outside line. It's this reason that i thought the issue was the translation of the original calling number. You can see when it first hits the gateway the calling number is represented as 10 digits, however when the call is forwarded the calling number is translated to 91+ 10 digits.
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