First, can you make sure if the announcement is from CCM or from Telephone service provider (from the first look, it seems to be from service provider). In later case, CCM is sending the number out to PSTN and you are receiving this announcement from provider.
Are you adding PSTN access code to the number while forwarding. e.g.: If you are using 0 as PSTN access code, and if want to forward calls to say 05020321000, in CFWD the number should be configured as 005020321000
Lastly, is your phone/line CSS and CFWD CSS same. As you have said, if you can successfuly dial a number from phone, try configuring the same CSS for CFWD
I believe it's not coming from the PSTN because if I call using the exact same number it doesn't work. How do I check the phone/line CSS and CWFD CSS is the same? Also, there is no access code for the PSTN. I have a 9.@ pattern to go to the outside.
There was an error on the CSS Configuration, whenever Unity Connections tries to forward now it will go to voicemail no matter what. I know the rule is working though becauseit will try to screen the caller and ask for there name.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...