Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Call Forwarding of Shared Line Scenario....

Hi guys…

Is there any way that anyone can think of to provide the ability to call forward a shared line on a handset without using the CM User page?

I.e. 7942 with Line 1 as their personal line and the line 2 as shared line. At present, pressing the call forward only selects line 1 with no option to choose the second line (which is the shared line they want to forward).

Any suggestions greatly appreciated!

Cheers!

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Call Forwarding of Shared Line Scenario....

Hi James,

I believe Bruno may be referring to CME where the Call Forward of secondary

lines is possible (+5 Bruno )

But for CUCM as you have discovered, you can only Call Forward "Primary" Lines (Line 1) via

the IP phones. This is covered in the following Bug/Enhancement;

CSCdr03425 - AVVID: Allow additional line appearances to be forwarded from phone

Description

A user cannot not forward non-primary line appearances from the phone

Details

First Found in:                          (9)

2.3(1),3.0(7),2.4(2b),4.2,3.1(3a)

3.3,7.1(2),5.1,6.1(3)

Status:

Open

Last Modified:

Apr 17,2012

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

6 - enhancement

There is a third party product that will do what you want

IPPhone callForwarder

This   new version brings to the user the ability of defining and setting the   call forwards from the IP Phone. When selecting the IP Phone   callForwarder service, a menu with all available lines will appear.   After selecting the line the user wishes to set the forward on, a new   menu containing the forward definitions will show on screen. Only those   forwarding parameters definied by the Administrator will be displayed.   These parameters will show the actual forward destination. The user  can  then set any of these callForwards.

From this good link;


http://www.myvoipsource.org/open-source-tools/ip-phone-callforwarder/

Or you can Call Forward via ccmuser or ccmadmin

Cheers!

Rob

"Always movin' ahead and never lookin' back" - Springsteen

5 REPLIES

Re: Call Forwarding of Shared Line Scenario....

One way is you press the Button for second/Shared Line on the phone and put th CFwd.

Ensure that you Phone have the proper softkey template (seized) assigned to your Phone

Cheers Bruno Rangel Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers .
New Member

Re: Call Forwarding of Shared Line Scenario....

Sorry, what do you mean by putting "seized" in brackets?

Basically when picking up the 2nd line, the "CFwdALL" automatically gets greyed out....

Hall of Fame Super Red

Call Forwarding of Shared Line Scenario....

Hi James,

I believe Bruno may be referring to CME where the Call Forward of secondary

lines is possible (+5 Bruno )

But for CUCM as you have discovered, you can only Call Forward "Primary" Lines (Line 1) via

the IP phones. This is covered in the following Bug/Enhancement;

CSCdr03425 - AVVID: Allow additional line appearances to be forwarded from phone

Description

A user cannot not forward non-primary line appearances from the phone

Details

First Found in:                          (9)

2.3(1),3.0(7),2.4(2b),4.2,3.1(3a)

3.3,7.1(2),5.1,6.1(3)

Status:

Open

Last Modified:

Apr 17,2012

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

6 - enhancement

There is a third party product that will do what you want

IPPhone callForwarder

This   new version brings to the user the ability of defining and setting the   call forwards from the IP Phone. When selecting the IP Phone   callForwarder service, a menu with all available lines will appear.   After selecting the line the user wishes to set the forward on, a new   menu containing the forward definitions will show on screen. Only those   forwarding parameters definied by the Administrator will be displayed.   These parameters will show the actual forward destination. The user  can  then set any of these callForwards.

From this good link;


http://www.myvoipsource.org/open-source-tools/ip-phone-callforwarder/

Or you can Call Forward via ccmuser or ccmadmin

Cheers!

Rob

"Always movin' ahead and never lookin' back" - Springsteen

Re: Call Forwarding of Shared Line Scenario....

Yes Rob

Good approach (plus five Rob).

Cheers Bruno Rangel Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers .
New Member

Re: Call Forwarding of Shared Line Scenario....

Yes, +5 for both you guys !!!

Your help much appreciated!

2350
Views
10
Helpful
5
Replies