10-21-2010 09:27 PM - edited 03-16-2019 01:29 AM
hi,
i need some confirmation on my understanding.
1> call forward all - when call forwarding is enabled on the phone by the user, the phone actually does not have a record of the call which are being forwarded. is there other workarounds?
2> call forward if busy - i understand that this option is available on the cucm admin web page. can this setting be accessible elsewhere on the phone or the user web page? or is there other ways to allow the user to configure this option by themselves?
using cucm be 7.1
thanks in advance
10-21-2010 09:47 PM
No, when you enable CFA there won't be any record of the calls on the phone and there is no way to get any.
This is the way it works, unless the phone rings, there are no records on it.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
10-22-2010 01:05 AM
Question 1: see Java's answer
Question 2: if it's allowed in the administrative pages, the end user can change it via the ccmuser page, line settings.
Hope this helps!
Cedric
10-22-2010 02:08 AM
thanks for your reply.
i have a addon qn:
- where can i find "CFwdALL" logs? when configured thru the ip phone.
i dont see them in the phone console logs.
i have a case where the user reported that the CFwdALL which somehow enables by itself.
10-22-2010 02:13 AM
CFwdAll doesn't get applied by itself normally. Maybe someone using a shared line did, or a CTI Application did, but a phone doesn't do it by itself unless a giant spider tapped the softkey :-)
Anyway, talking seriously, you would need to check CallManager SDI traces. There you will see a StationInit(..) message with that softkey CfwdAll message.
So that's the only way to track if an enduser has enabled it or not. Then to find out how it got set, you will need again traces. Definitely both ccm SDI/SDL and perhaps CTI SDI/SDL if it would have come via CTI.
Hope this helps!
Cedric
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