If I have my CFA set to an extension and when no one picks up at that extension it comes back to my voice mailbox. I do not want it this way, I would rather have it go to the mailbox of the extension I forwarded to; essentially a blind transfer. How to do this? CCM 6.x. Thank you!!
Call Information Exchanged by the Phone System and Cisco Unity
The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:
â¢The extension of the called party.
â¢The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).
â¢The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.
Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):
Rob, wouldn't this affect Attendant Console lines and such tho? For example, when no one answers the AA hunt would Unity see the called number (with the setting changed as above) as AA originally called or the last person in the hunt? Thanks!
First off, sorry for missing your kind reply :) You are most welcome!
I can't test this for you, as we don't use any AA Hunt groups. Given the fact that this change in Unity is simply a "one up" checkbox (in Advanced settings) it should be easy enough to test and change back if the results are un-desired. My bet is that this change would not effect the AA Hunt in a negative way.
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