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Silver

Call forwarding question

I need to set up a PA/BOSS set up.

Caller rings Boss 1234 which has a call forward Busy, NA to PA 2222.

PA has a CFNA, Busy to Voice Mail

Callers ring boss, rings PA and diverts to VM- The caller hears the boss greeting - all working

However if the PA has a call forward all set up , the original caller to the boss will be transferred to the PA`s call forward all setting- Not good

I can resolve this issue by configuring Hunt group and setting user preferences  however is there a way I can do the same feature without the hunt group. In Nortel the set up works by ignoring the PA`s own call forward all setting and works on the PA CFNA, busy

Using UCM 6.X

thanks

2 REPLIES
Hall of Fame Super Red

Re: Call forwarding question

Hi IPT,

Hope all is well

There is no slick work-around for this type of problem.

You only have two choices that I can think of;

1. Education - ask the PA not to use CFWDALL due to

the issues with the Manager phone forwarding along with

the PA calls.

or

2. What many people do is setup a secondary line/button

on the PA's phone that is specifically for answering the

Bosses calls. For example; add the DN 2233 to the PA

phone and have the Boss FNA/FBA to 2233 instead of

the primary PA line of 2222. This way the CFWDALL of

2222 will have no effect on the overall desired config, as,

of course CFWDALL only forwards the primary line 2222.

Cheers!

Rob

Silver

Re: Call forwarding question

Rob,

Thanks but I was looking for another way. The dummy DN approach will work but it will use up a key on the PA`s phone, then if the PA wanted an status, BLF of the boss as well the total then takes up 2 keys per boss.

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