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Call Forwarding to External number after business hour on CME

Hello,

My customer requirement is call should be forwarded to external number when they will get call on the main number. If anybody has any insight how to do this? Thanks in advance.

3 REPLIES
Hall of Fame Super Gold

Re: Call Forwarding to External number after business hour on CM

Simply use call forward, especially in small business that is more useful than unflexible schedule.

Hall of Fame Super Red

Re: Call Forwarding to External number after business hour on CM

Hi Mike,

Just to add a note to the good tips from my friend Paolo. Maybe this CME feature would work for you;

call-forward night-service

To automatically forward calls to another number during night-service hours, use the call-forward night-service command in ephone-dn or ephone-dn-template configuration mode. To disable automatic call forwarding during night service, use the no form of this command.

call-forward night-service target-number

no call-forward night-service

Night-service hours are defined using the night-service date and night-service day commands.

An ephone-dn can have all four types of call forwarding defined at the same time: all-calls, no-answer, busy, and night-service. Each type of call forwarding can have a different forwarding destination defined in its target-number argument. If more than one type of call forwarding is in effect (is active) at one time, the precedence order for evaluating the different types is as follows:

1. call forward night-service

2. call forward all

3. call forward busy and call forward no answer

If you use an ephone-dn template to apply a command to an ephone-dn and you also use the same command in ephone-dn configuration mode for the same ephone-dn, the value that you set in ephone-dn configuration mode has priority.

Examples

The following example establishes night-service hours from 1 p.m. Saturday until 8 a.m. Monday. During that time, calls to extension 1000 (ephone-dn 1) are forwarded to extension 2346.

telephony-service

night-service day sat 13:00 12:00

night-service day sun 12:00 08:00

night-service code *1234

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_command_reference_chapter09186a008061134b.html#wp1063536

Hope this helps!

Rob

Community Member

Re: Call Forwarding to External number after business hour on CM

Thanks to both of you for the help.

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