If an internal user dials a users extension the call forwards to the users cell phone...good.
If someone calls the user using the main company number with his extension on the end (xxx-xxx-5914) the call forwards to his cell phone....good.
If someone calls the main office number then enters in his extension when prompted the call does not forward and goes to voice mail...bad.
Any ideas why?
This is CCM 3.3
guess you don't have the same CFNA and CFB for internal and for external.
calls routed from unity are considered internal and that is working as designed
if this helps, please rate
Just to add a note to the good info from Jaime, I don't think the Internal/External Forward settings existed in CCM 3.3. Can you take a look at the Transfer settings in Unity and make sure they are set to "Ring Phone" not "Directly to VM"
Just a thought,
I'm going to assume you have unity for your Autoattendant. Under the Call directory how is Unity set to transfer the call? Blind or supervised?
It sounds like Unity is not releasing the call...
Just a guess tho...
When the main office number is called, what is handling the call from there? Is it Unity?
It sounds like whatever it is does not send the call to the phone for it to be diverted on to the cell phone.
All the above instances that you have outlined appear to show that call manager is doing it's job ok.. but the last instance seems to indicate that the call is staying within the Voice mail application and not being sent on.
Do any other users have this problem? Are they set up the same way?