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New Member

Call forwards to other CCM servers via Gatekeepeer failed

Hello,

I have 2 sites, each site has it's own IPT systems (ccm 4.13, unity 4.05). I setup a call forward from site A unity callhandler to other location Site B Ip phone via gatekeeper. The call failed intermittently. When I checked the ccm sdi trace log, found below:

"Error: FSM_NO_TRANSITION_DEFINED Description: A transition is not defined for the input signal. Check state machine definition in initStateMachine()."

During the call failure, the gatekeeper didn't receive any call setup packets for the call when I ran "de gatekeeper main 5".

The eventviewers are clear on Site A pub and sub.

Any help on this will be appreciated.

WW

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New Member

Re: Call forwards to other CCM servers via Gatekeepeer failed

Did you find an answer? I have the same issue with an IPCC/CM integration where callers are placed onhold and we are unable to retrieve them. These are all IPCC Express 5.0 agents.

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