Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

call fowarding delay

We are coming off of an Avaya Definity G3 switch onto a new UCM 6.1 system. Something those users have come to need and want is a call forward delay. They like the calls to ring x amount of times at their desk before it is forwarded off. I have seen inside of UCM an option for a call forward delay - but with testing it does not do what I think it should. I have been able to create one off hunt groups to do this but think there should be a better way. Thoughts and help?

1 REPLY
Hall of Fame Super Red

Re: call fowarding delay

Hi Jeff,

This is where Call Forward No Answer comes into play. The call will ring for "x" number of seconds before Forwarding to a pre-defined number (like VM). The default is 12 seconds I believe but can be set on a line by line basis.

Hope this helps! or maybe I'm way off base :)

Rob

117
Views
0
Helpful
1
Replies