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Community Member

Call from outside

Hi all,

I have setup UC500 series successfully and have connected 4 FXO lines. Cals from outside to inside and vice versa are working perfectly. There is one issue, when the call comes from outside, its shows From Anonymous. How can i set it up so that actual calling number shows up

Kindly guide me

1 ACCEPTED SOLUTION

Accepted Solutions

Call from outside

Hi.

Sep 19 10:21:35.710: [0/1/3] get_fxo_caller_id:Caller ID receive failed.  parseCallerIDString:no data.

*Sep 19 10:21:35.710: [0/1/3] get_local_station_id calling num= calling name= calling time=09/19 10:21

As you can see in the log, your FXO it's not receiving the caller id information

Under voice-port configuration, try to add

caller-id enable

caller-id alerting ring 2

Otherwise you have to contact your provider

HTH

Regards

Carlo

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"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
3 REPLIES

Call from outside

Hi.

Please post the output of a debug vpm all during an incoming call

Thanks

Regards

Carlo

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"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
Community Member

Call from outside

Voice Port Module signaling debugging is enabled

Office-IP-PBX#

*Sep 19 10:21:29.654: htsp_process_event: [0/1/3, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing

*Sep 19 10:21:29.654: htsp_timer - 125 msec

*Sep 19 10:21:29.782: htsp_process_event: [0/1/3, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer

*Sep 19 10:21:29.782: htsp_timer - 10000 msec

*Sep 19 10:21:29.782: htsp_timer3 - 5600 msec

*Sep 19 10:21:29.782: [0/1/3] htsp_start_caller_id_rx:BELLCORE

*Sep 19 10:21:29.782: htsp_start_caller_id_rx create dsp_stream_manager

*Sep 19 10:21:29.782: [0/1/3] htsp_dsm_create_success  returns 1

*Sep 19 10:21:30.730: htsp_process_event: [0/1/3, FXOLS_RINGING, E_DSP_SIG_0100]

*Sep 19 10:21:30.730: fxols_ringing_not

*Sep 19 10:21:30.730: htsp_timer_stop

*Sep 19 10:21:30.730: htsp_timer - 10000 msec

*Sep 19 10:21:34.634: htsp_process_event: [0/1/3, FXOLS_RINGING, E_DSP_SIG_0000]

*Sep 19 10:21:35.382: htsp_process_event: [0/1/3, FXOLS_RINGING, E_HTSP_EVENT_TIMER3]fxols_snoop_clid_stop

*Sep 19 10:21:35.382: htsp_timer_stop3

*Sep 19 10:21:35.710: htsp_process_event: [0/1/3, FXOLS_RINGING, E_DSP_SIG_0100]

*Sep 19 10:21:35.710: fxols_ringing_not

*Sep 19 10:21:35.710: htsp_timer_stop

*Sep 19 10:21:35.710: htsp_timer_stop3

*Sep 19 10:21:35.710: [0/1/3] htsp_stop_caller_id_rx. message length 0htsp_setup_ind

*Sep 19 10:21:35.710: [0/1/3] get_fxo_caller_id:Caller ID receive failed.  parseCallerIDString:no data.

*Sep 19 10:21:35.710: [0/1/3] get_local_station_id calling num= calling name= calling time=09/19 10:21  orig called=

*Sep 19 10:21:35.714: [0/1/3] htsp_dsm_close_done

*Sep 19 10:21:35.714: htsp_process_event: [0/1/3, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]

*Sep 19 10:21:35.714: fxols_wait_setup_ack:

*Sep 19 10:21:35.714: htsp_timer - 6000 msec

*Sep 19 10:21:35.722: htsp_timer_stop3

*Sep 19 10:21:35.722: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_prochtsp_setup_req

*Sep 19 10:21:35.722: htsp_process_event: [50/0/1.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup

*Sep 19 10:21:35.722: htsp_ephone_start_caller_id_tx calling num= calling name = called num=4001 orig called num=

*Sep 19 10:21:35.726: [50/0/1.1] set signal state = 0x0 timestamp = 0

*Sep 19 10:21:35.726: efxs_onhook_setup: local target is available

htsp_alerthtsp_alert_notify

*Sep 19 10:21:35.730: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alert

*Sep 19 10:21:39.634: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring

*Sep 19 10:21:39.634: htsp_timer_stop

*Sep 19 10:21:39.634: htsp_timer_stop2

*Sep 19 10:21:40.710: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear

*Sep 19 10:21:40.710: htsp_timer_stop2

*Sep 19 10:21:40.710: htsp_timer - 6000 msec

*Sep 19 10:21:44.634: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring

*Sep 19 10:21:44.634: htsp_timer_stop

*Sep 19 10:21:44.634: htsp_timer_stop2

*Sep 19 10:21:45.710: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear

*Sep 19 10:21:45.710: htsp_timer_stop2

*Sep 19 10:21:45.710: htsp_timer - 6000 msec

*Sep 19 10:21:49.634: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring

*Sep 19 10:21:49.634: htsp_timer_stop

*Sep 19 10:21:49.634: htsp_timer_stop2

*Sep 19 10:21:50.710: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear

*Sep 19 10:21:50.710: htsp_timer_stop2

*Sep 19 10:21:50.710: htsp_timer - 6000 msec

Office-IP-PBX#

Office-IP-PBX#u all

All possible debugging has been turned off

Office-IP-PBX#

*Sep 19 10:21:54.350: htsp_process_event: [50/0/1.1, EFXS_WAIT_OFFHOOK, E_DSP_SIG_1100]efxs_waitoff_offhook

*Sep 19 10:21:54.354: [50/0/1.1] set signal state = 0x4 timestamp = 0 htsp_dial

*Sep 19 10:21:54.354: htsp_process_event: [50/0/1.1, EFXS_CONNECT, E_DSP_DIALING_DONE]

*Sep 19 10:21:54.354: htsp_call_bridged invoked

*Sep 19 10:21:54.358: htsp_call_bridged invoked

*Sep 19 10:21:54.358: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect

*Sep 19 10:21:54.358: [0/1/3] set signal state = 0xC timestamp = 0

*Sep 19 10:21:54.358: htsp_timer_stop

*Sep 19 10:21:54.362: htsp_process_event: [50/0/1.1, EFXS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]efxs_connect_cutthru

*Sep 19 10:21:54.362: [50/0/1.1] set signal state = 0x7 timestamp = 0

*Sep 19 10:21:54.370: htsp_process_event: [0/1/3, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice

Call from outside

Hi.

Sep 19 10:21:35.710: [0/1/3] get_fxo_caller_id:Caller ID receive failed.  parseCallerIDString:no data.

*Sep 19 10:21:35.710: [0/1/3] get_local_station_id calling num= calling name= calling time=09/19 10:21

As you can see in the log, your FXO it's not receiving the caller id information

Under voice-port configuration, try to add

caller-id enable

caller-id alerting ring 2

Otherwise you have to contact your provider

HTH

Regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
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