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New Member

Call Fwd to LD number

I am having a problem forwarding to an LD number in CCM 4.1.3. This only works when the caller is internal or within the same local area code as the forwarded phone.

Anytime a caller from outside the area code calls in, and is forwarded to the LD number, it gets a message from telco indicating that LD is not assigned to the number.

I have changed my mask to present a local number to this phone and it works fine. I can see the debug that the call is leaving the gateway with the proper digits.

Thanks

8 REPLIES
Silver

Re: Call Fwd to LD number

If you are configuring a forward number such that you can enter a PIN after a call has been answered remotely. This may be possible, but before we can get it set up, I need to know what kind of gateway you are using to get at the long distance number.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7920/firmware/1_0_9/english/release/notes/rn109.html

New Member

Re: Call Fwd to LD number

i am not using pin codes.

R

Re: Call Fwd to LD number

You have to have correct CSS for CFWD all.

New Member

Re: Call Fwd to LD number

As noted in my initial post....

I have changed my mask to present a local number to this phone and it works fine. ***I can see the debug that the call is leaving the gateway with the proper digits*****

New Member

Re: Call Fwd to LD number

Do you have any of the "redirecting number IE Delivery" check boxes checked on your gateways?

New Member

Re: Call Fwd to LD number

Yes, inbound is checked

New Member

Re: Call Fwd to LD number

That may be your problem. Do you need to maintain redirecting number for inbound calls? I think this is typically used for certain VM integrations. If you do not need it, I would recommend unchecking it and restting your gateway. I'm not exactly sure why your LD provider is rejecting the call based on calling number but I suspect this may correct your problem. Let me know how it works out.

Glenn

New Member

Re: Call Fwd to LD number

I unchecked this and the problem remains. Basically, the area code the IP phone resides in is xxx.

The phone I am calling from is area code phone number yyy-555-1111

So phone yyy calls xxx, and in the debug on xxx's gateway, the calling party number is displayed as yyy-555-1111. I suspect since this number is with another carrier, it is being rejected. I recently switched carriers and this started after I switched.

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