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Community Member

Call goes straight to VM. Phone doesn't ring.

I'm having an issue with 1 extension at my company. If you dial the main company number and then dial the extension, it goes straight to VM without ringing the phone. However, if you dial the extension directly from within the company, the phone rings fine. I've deleted it out of CM and re-entered it. Still same thing. Any ideas what could be causing this? All other extensions are working just fine, and this is an old extension. It was working just fine fine a couple days ago. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Call goes straight to VM. Phone doesn't ring.

go to Unity, open Saweb, browse subscribers, find it, open it, on left pane click transfer settings, choose ring subscriber from the 3 available choices

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
9 REPLIES
Cisco Employee

Re: Call goes straight to VM. Phone doesn't ring.

go to the subscriber, look at transfer settings and choose the option to ring the subscriber

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Call goes straight to VM. Phone doesn't ring.

Sorry, could you give me the steps to doing this? I'm just getting into the whole UC thing and I'm not too familiar with it yet. Thanks.

Cisco Employee

Re: Call goes straight to VM. Phone doesn't ring.

go to Unity, open Saweb, browse subscribers, find it, open it, on left pane click transfer settings, choose ring subscriber from the 3 available choices

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Call goes straight to VM. Phone doesn't ring.

Thank you so much!! Another question, can this setting be changed from the phone itself? I'm just trying to figure out how it was changed to begin with. Thanks again.

Community Member

Re: Call goes straight to VM. Phone doesn't ring.

Sorry to the earlier poster who answered the main question.

It cannot be changed by the user unless they have GUI access to Unity. It was probably this way as a result of the user not being created with the correct template or without a template.

Community Member

Re: Call goes straight to VM. Phone doesn't ring.

No, this extension has been working just fine until a couple days ago. This is not a new user.

Community Member

Re: Call goes straight to VM. Phone doesn't ring.

What are the settings under call transfer in Unity for that extension?

Community Member

Re: Call goes straight to VM. Phone doesn't ring.

It was set to "No" and I changed it to "Ring this extension". I just don't know how it got changed to "No" to begin with.

Community Member

Re: Call goes straight to VM. Phone doesn't ring.

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