When a call comes to a Call Handler with an active Schedule, and the time of day is during a Closed period, and you want to route the call out to an answering service, does this require use of a secondary Call Handler?
Or, Can you use the Transfer Rule (Closed) in the primary Call Handler to define and route to the destination?
And, if you use the Transfer Rule for the routing of the call should you disable the Closed Greeting?
So far, I can make the forwarding work, but only with a secondary call handler for each primary call handler that needs to forward off premise.
I'm still fairly new to Cisco so it sure would help to get this cleared up.
ps: what is the best 'Community' to post this kind of question in??
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