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New Member

Call handler calls not able to transfer to Extensions

Call flow :SIP ISP >H323 GW> CUCM> Unity Connection Call Handler (Any Caller Input - Transfer to Disirected extention numbers)>

But the issue is,When i dial give the Dial the extension  number again and again same prompt is coming means not accepting my digits .

While the call initiated from the extension number to Call handler the call is transfering properly to desired extensions

Only external calls having issue

2 REPLIES
Cisco Employee

Check your DTMF configuration

Check your DTMF configuration in the GW, are you doing SIP, then H323 to CUCM??

I'd suggest you to go SIP all the way to avoid inter-networking issues.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
VIP Gold

Seems to be issue with dtmf

Seems to be issue with dtmf.

Have you defined a dtmf relay in dial peer which is pointing to cucm, if not try below command and try plz.

dtmf-relay h245-alphanumeric

 

Suresh

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