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Call Handler Design Issue

Hi,

I need a small help in Call Handler design....

Whenevr someone calls to Board number, call lands to the Call Handler where it should play a message like below:

"Welcome to Test. Kindly press "0" to reach to the Reception or Dial the Required Extension Numbers"...

Is this possible??

3 REPLIES
Bronze

Re: Call Handler Design Issue

Yes this is possible , iam assuming you have unity or some description?

mark

Cisco Employee

Re: Call Handler Design Issue

Record the call handle greeting, configure caller input 0 to wherever you want. CH by default allows you to dial an extension.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Call Handler Design Issue

Hi Java,

CH allows to dial the extension--this is true...Kindly clarify the below below query of mine....

My extension no is of 3 digits. For an example it is 123....Afetr landing calls to CH, it prompts the users to dial 123 followed by 4, so user needs to dial 4123 to reach out my extension number.....I need users will dial 123 rather than adding any extra digit...

Is it possible??

Kindly share some docs if possible..

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