Call handler greeting - Silence for caller Input?

[CiscoRunner]

Hello-

I am building a call handler on Unity connection 8 which plays a greeting message to callers that says something like "If you know your parties extension please dial it now"...When this greeting is played I want to allow a specified number of seconds to play nothing but silence while the caller input the extension. The .WAV file professionally made so as soon as it plays the greeting it ends so I have to somehow play another 30 seconds of silence.

Is there anyway to inject silence after a call handler greeting is played?

[Rob Huffman]

Hi there,

I think you could use this section under the Greeting page

to achieve this;

During Greeting

Ignore Caller Input
Allow Transfers  to Numbers Not Associated with Users or Call Handlers
Times to Re-prompt Caller
Delay Between Re-prompts*	seconds

I used re-prompt = 1

Delay = 30 seconds

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

[CiscoRunner]

Thanks Rob..I dont neccesarily want to replay the greeting I just want to play silence for say 30 seconds. If nothing happens in that 30 seconds I want to move onto another greeting altogether...

Not sure If the above will work for that?

[yahsiel2004]

What Rob stated above is what you need to do. Just put "0" for re-prompt.

HTH

Regards,

Yosh

[yahsiel2004]

Rob +5 as always very helpful

HTH

Regards,

Yosh

[Rob Huffman]

OK

You can use ATM from the great suite of Unity Tools to insert silence

into a recorded greeting as well.

http://www.ciscounitytools.com/Applications/CxN/ATM/Help/ConnectionAudiotextManager.htm

This is a fantastic tool as are all the tools from Jeff & his team.

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

[CiscoRunner]

Rob is ATM free? It looks pretty powerful actually...

Thanks Yosh I will give your suggestion a try, hopefully that will fix it...

[Rob Huffman · Accepted solution]

Hi there,

Yes ATM and all the great Unity tools are free. They are developed by Lindborg

and the folks @ Cisco's messaging BU. We use ATM, User data dump, Remote Port

status monitor, bulk delete/reset all the time. It makes life much easier

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones