Configure a CTI route point in call manager, assign the DN that people will be calling to reach the call handler, and call forward all the DN to voicemail. Of course be sure to use the correct calling search space/partitions.
Your Call Handler needs to have an extension associated to it that matches the DN on Call Manager. YOu will locate the Extension under the Profile section of the Call handler. If you do not have one, please add it. At this point retest. If that still doesn't work, you will need to open Call Viewer located in start-->program files-->cisco Unity. Make a call again and record what you are seeing in the call viewer. You can then go go call routing and make the necessary routing to send that particular call directly to the Call Handler greeting.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...