I am trying to setup an alternate contact option for a callhandler to allow callers during a greeting to press 1 and go to a support persons cell phone 9XXXXXXX after hours. I am using Unity 7.0 (2.0) and I am setting up the closed greeting and allowing users to go to 1 of 2 places --> 1 goes to the "help desk" (ext 8139 - where someone is paged). 2 goes to another extension (8140) and allows callers to enter 1-to go to a persons cell phone. The error message I get when entering in the phone number is : "Phone number does not fit the dialing rules or your dialing permissions" - Where do I look to set this up?
Paul - it was the restriction table for the "default subscribers" class of service not the restriction table under call management that was causing my issue. It works now. Had to add 9???????* to the subscriber restriction table. Thanks again.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...