I was wondering to know if would be possible to setup a call handler with these 3 options using CUCM/CUC 8.6.2.
When someone dials inbound call: XXXXX-1111, goes to the "main record message":
Here are the 3 options:
1. press 1 - to go to another record message, after the message is finished it goes directly to the VM, let's say extension: 1111;
2. if you know the extension dial anytime during the "main record message". The caller should be able to dial 7 digits extension in order to talk to someone accordingly;
3. if you do not know the extension wait to talk to the operator when the "main record message is finished". So, after you listened the record message, the call should ring the extension 1111, it no one picks it up, goes to the 1111 VM.
Is that possible? If so, could you please point me to the right direction?
Jaime, thanks for your time to help me out on this.
I had a few issue in my active/active CUC topology, but everything now looks good, and was able to setup the configuration as you suggested.
would be possible for user to record a new message over the phone using a call handler? This time I've uploaded the files, but would be easier at any time they need to change the record message over the phone. If so, please point me out the right direction.
Hi Rob, thanks so much to jump on this thread and shared it. I'll play around on this and see how it goes, but before trying that. I just heard that when someone calls this call handler they cannot enter the extension during the greetings. It worked just for the last 4 digits and just for one extension, pretty weird.
The idea is to provide the outside caller enter any extension during the greetings of course as long as these extensions are reachable internally which they are.
For instance: when someone from outside called the main number (which is the call handler) during the greeting, they should be able to dial 88XXXX (the same location for call handler) or 99XXXX (a different location from this call handler).
This is the way is setup:
On call handler-caller input: wait for additional digits 1500 milliseconds, and I did not setup prepend digits to dialed extensions because we have two different prepend 88 and 99.
And on Edit Greeting (standard) - during greeting the "allow transfers to numbers...." is checked with 0 for timers to re-prompt caller and 2 seconds for delay between re-prompts.
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