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Call History Blank on Cisco IP Phone

Hello Folks,

As per the knowledge i have on Cisco IP Telephony, i strongly believe the calls records (Received, Placed and Missed) are accessed from CUCM by Cisco IP Phone with the help of below service URLs.

Missed Calls :

Application:Cisco/MissedCalls

Placed Calls:

Application:Cisco/PlacedCalls

Received Calls:

Application:Cisco/ReceivedCalls

I used to get some complaints from the user end, that call records doesn't show anything on their phones.

Let me record here the troubleshooting steps i did for that.

  • Used to delete the phone from CUCM and add it
  • Deleting ITL files.

These both helped me some time and something didn't. just like to know how to techinically proceed to fix this call history issue.

Thanks,

Raja.

1 REPLY

Call History Blank on Cisco IP Phone

Call history is stored on the phone, and is not pulled from CUCM. Not all phone models support the

Application:Cisco/... URLs, either.

For Missed Calls, there is a line appearance setting to log missed calls. (It's near the bottom of the page, just above the busy trigger settings)

GTG

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