I’m having a hard time setting up call hunt.
right now i have 2 extensions. (100, 101)
I have created a call hunt group that has both my extensions ring simultaneously.
i also enabled group voicemail to fwrd to if no answer or busy.
I’m testing this with one phone line coming that has call waiting.
This is what happens
Did i miss a step somewhere to setup voice mail.
also under call forwarding, i have Group call forwarding setup to go to the group voicemail but i cant set the time under "After (Seconds)"
thanks for the help
This is working as design. Calls to hunt number will not go to Voice mail of any of the users in Hunt list.
I have answers below thread with the workaorund of it. See if it helps.
Please rate helpful posts.
Ronak is correct ! I've experienced this.
Optionally, you can try to set ext. 100 on NoAnswer to go to a different extension (ex: 102) which has ForwardAll to VoiceMail.
Hope it helps
Ok i see what you guys mean, it actually does make sense that it works like this.
once i did line Hunt it fixed my problem but i still have the issue where if both lines are busy then it will not go to voicemail unless i use my providers voicemail (something im trying to avoid).
Rob, I'm new to the phone world so I’m not sure exactly what you mean by CME or CUCM, can you please explain the difference and how it would affect me.
thanks for all you help
CME - stands for Communications Manager Express - router based
CUCM - stands for Communications Manager - server or Vm based
UC5xx - small business system
There are different solutions depending on which one you are using
ok I see what you mean
in this case it would be CME router based
and sorry i did not specify erlier but i have the uc320w
For the UC320 check these settings under the Hunt group;
If busy or no answer, forward to: Available after you apply the initial
configuration. During the initial setup, you can set call forwarding on the Call
Forwarding page. Use the first drop-down list to choose a destination for an
unanswered call. Use the second drop-down list to specify the timeout
period in seconds. Note: If you choose None for the destination, the timeout
setting is unavailable. The phone rings until the caller disconnects or the
phone is answered.
for If busy or no answer, forward to: i don’t think it’s an option "Available after you apply the initial configuration"
i think you meant to say that after i apply the initial configuration then i can select the group voicemail.
also under call Forwarding page i don't have the timeout option under Group call forwarding but i do have it under user call forwarding
Why don't you move this over to the UC300 Support community, you probably will get more support there