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New Member

call is jumping from headset to speaker

Hi all,

at one phone I have the situation that a call is connected to a headset and while the call it jumps from headset to the speaker. the connection is going on.

Thanks and regards

Stephan

have anyone an idea whats happened?

2 REPLIES
Hall of Fame Super Red

Re: call is jumping from headset to speaker

Hi Stephan,

This is most likely a Phone Firmware issue. There were many Bugs associated with the 7.x firmware that caused this exact type of problem. We had users that experienced many odd handset/speakerphone/headset issues. I am not sure what model of phone you are using but there is a new phone firmware 8.2(1) that seems to have solved these problems.

Hope this helps!

Rob

New Member

Re: call is jumping from headset to speaker

Hello Rob,

thanks for that info. The phone type is 7940 with a Release 8.0.4 .

I thinks that I downloaded it some time ago.

Regards Stephan

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