Solved: Call issues With SIP Trunk

Shiraz Ali · ‎12-06-2017

Dear All,

Can any one help me,

We are using SIP-trunk and DIDs...

We are facing SIP trunk calling issue.....

*Dec 6 12:59:02.066: //-1/800AF3970600/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=Shiraz Ali
----- ccCallInfo IE subfields -----
cisco-ani=227
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=703458944401
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=-1
cisco-rdnplan=-1
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1
*Dec 6 12:59:02.066: //-1/800AF3970600/CCAPI/cc_api_call_setup_ind_common:
Interface=0x46B1051C, Call Info(
Calling Number=227(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=703458944401(TON=Unknown, NPI=Unknown),
Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
Incoming Dial-peer=992, Progress Indication=NULL(0), Calling IE Present=TRUE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=1275
*Dec 6 12:59:02.066: //-1/800AF3970600/CCAPI/ccCheckClipClir:
In: Calling Number=227(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
*Dec 6 12:59:02.070: //-1/800AF3970600/CCAPI/ccCheckClipClir:
Out: Calling Number=227(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
*Dec 6 12:59:02.070: //1275/800AF3970600/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=227(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=703458944401(TON=Unknown, NPI=Unknown))
*Dec 6 12:59:02.070: //1275/800AF3970600/CCAPI/cc_process_call_setup_ind:
Event=0x46E3DBF8
*Dec 6 12:59:02.070: //1275/800AF3970600/CCAPI/ccCallSetContext:
Context=0x4759AC78
*Dec 6 12:59:02.070: //1275/800AF3970600/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 1275 with tag 992 to app "_ManagedAppProcess_Default"
*Dec 6 12:59:02.070: //1275/800AF3970600/CCAPI/ccCallProceeding:
Progress Indication=NULL(0)
*Dec 6 12:59:02.074: //1275/800AF3970600/CCAPI/ccCallDisconnect:
Cause Value=3, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
*Dec 6 12:59:02.074: //1275/800AF3970600/CCAPI/ccCallDisconnect:
Cause Value=3, Call Entry(Responsed=TRUE, Cause Value=3)
*Dec 6 12:59:02.074: //1275/800AF3970600/CCAPI/cc_api_get_transfer_info:
Transfer Number Is Null
*Dec 6 12:59:02.086: //1275/800AF3970600/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x46B1051C, Tag=0x0, Call Id=1275,
Call Entry(Disconnect Cause=3, Voice Class Cause Code=0, Retry Count=0)
*Dec 6 12:59:02.086: //1275/800AF3970600/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent

Georgios Fotiadis · ‎12-06-2017

In the logs you get Cause Value=3 (no route to destination). Many things may be wrong here. Are you sure you have route to 703458944401?

Can you share your configuration? Or else "debug ccsip messages", debug voip ccapi inout", "debug voice translation ".

Georgios
Please rate if you find this helpful.

View solution in original post

Georgios Fotiadis · ‎12-07-2017

Your calls are coming from 192.168.36.101, right? Is this your CUCM? Did you open "debug ccsip messages" ?

Please post debug logs and configs as separate files.

Georgios
Please rate if you find this helpful.

View solution in original post

Georgios Fotiadis · ‎12-06-2017

In the logs you get Cause Value=3 (no route to destination). Many things may be wrong here. Are you sure you have route to 703458944401?

Can you share your configuration? Or else "debug ccsip messages", debug voip ccapi inout", "debug voice translation ".

Georgios
Please rate if you find this helpful.

Shiraz Ali · ‎12-07-2017

Dear fotiadis,

I have on below debugging command and call dial. but no responding logs appear

Kindly find the attached file..

We have install FXO card and configured DID for Incoming and Outgoing call... Its working fine...

But backup connection of SIP trunk are not working.....

I am dialling 7 and then number on any extension phone but not responding

dial-peer voice 200 voip
description Wateen OUTGOING CALL
translation-profile outgoing OUTGOING
destination-pattern 7T
session protocol sipv2
session target ipv4:10.112.1.132
dtmf-relay sip-notify rtp-nte h245-alphanumeric
!sip-ua

voice translation-rule 200
rule 1 /^.*/ /021212xxxx/

voice translation-profile OUTGOING
translate calling 200

Georgios Fotiadis · ‎12-07-2017

You calls are coming from 192.168.36.101, right? Is this your CUCM? In order to make calls from CUCM to the ITSP, through the router, you need have CUBE enabled:

voice service voip
 mode border-element (requires reload)
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip

but they may not be enough. A good guide is here: CUCM to CUBE Integration

Do that and then gather logs "debug ccsip messages" from the router.

Georgios
Please rate if you find this helpful.

Shiraz Ali · ‎12-07-2017

*Dec 8 06:12:46.389: %ENVMON-3-FAN_FAILED: Fan 3 not rotating
*Dec 8 06:12:50.597: //-1/00D7EA11BB00/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=Shiraz Ali
----- ccCallInfo IE subfields -----
cisco-ani=227
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=703458944401
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=-1
cisco-rdnplan=-1
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1
*Dec 8 06:12:50.597: //-1/00D7EA11BB00/CCAPI/cc_api_call_setup_ind_common:
Interface=0x46A15BDC, Call Info(
Calling Number=227(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=703458944401(TON=Unknown, NPI=Unknown),
Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
Incoming Dial-peer=992, Progress Indication=NULL(0), Calling IE Present=TRUE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=591
*Dec 8 06:12:50.597: //-1/00D7EA11BB00/CCAPI/ccCheckClipClir:
In: Calling Number=227(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
*Dec 8 06:12:50.597: //-1/00D7EA11BB00/CCAPI/ccCheckClipClir:
Out: Calling Number=227(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
*Dec 8 06:12:50.597: //591/00D7EA11BB00/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=227(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=703458944401(TON=Unknown, NPI=Unknown))
*Dec 8 06:12:50.601: //591/00D7EA11BB00/CCAPI/cc_process_call_setup_ind:
Event=0x46D43AA8
*Dec 8 06:12:50.601: //591/00D7EA11BB00/CCAPI/ccCallSetContext:
Context=0x474A302C
*Dec 8 06:12:50.601: //591/00D7EA11BB00/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 591 with tag 992 to app "_ManagedAppProcess_Default"
*Dec 8 06:12:50.601: //591/00D7EA11BB00/CCAPI/ccCallProceeding:
Progress Indication=NULL(0)
*Dec 8 06:12:50.605: //591/00D7EA11BB00/CCAPI/ccCallSetupRequest:
Destination=, Calling IE Present=TRUE, Mode=0,
Outgoing Dial-peer=200, Params=0x4749F33C, Progress Indication=NULL(0)
*Dec 8 06:12:50.605: //591/00D7EA11BB00/CCAPI/ccCheckClipClir:
In: Calling Number=0212120080(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
*Dec 8 06:12:50.605: //591/00D7EA11BB00/CCAPI/ccCheckClipClir:
Out: Calling Number=0212120080(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
*Dec 8 06:12:50.605: //591/00D7EA11BB00/CCAPI/ccCallSetupRequest:
Destination Pattern=7T, Called Number=703458944401, Digit Strip=FALSE
*Dec 8 06:12:50.605: //591/00D7EA11BB00/CCAPI/ccCallSetupRequest:
Calling Number=0212120080(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=703458944401(TON=Unknown, NPI=Unknown),
Redirect Number=, Display Info=
Account Number=Shiraz Ali, Final Destination Flag=TRUE,
Guid=00D7EA11-16F9-811E-BB00-BB01AC10010B, Outgoing Dial-peer=200
*Dec 8 06:12:50.605: //591/00D7EA11BB00/CCAPI/cc_api_display_ie_subfields:
ccCallSetupRequest:
cisco-username=Shiraz Ali
----- ccCallInfo IE subfields -----
cisco-ani=0212120080
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=703458944401
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=-1
cisco-rdnplan=-1
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1
*Dec 8 06:12:50.605: //591/00D7EA11BB00/CCAPI/ccIFCallSetupRequestPrivate:
Interface=0x46A278CC, Interface Type=3, Destination=, Mode=0x0,
Call Params(Calling Number=0212120080(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=703458944401(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=200, Call Count On=FALSE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
*Dec 8 06:12:50.605: //592/00D7EA11BB00/CCAPI/ccIFCallSetupRequestPrivate:
SPI Call Setup Request Is Success; Interface Type=3, FlowMode=1
*Dec 8 06:12:50.605: //592/00D7EA11BB00/CCAPI/ccCallSetContext:
Context=0x4749F2EC
*Dec 8 06:12:50.609: //591/00D7EA11BB00/CCAPI/ccSaveDialpeerTag:
Outgoing Dial-peer=200
*Dec 8 06:12:50.609: //592/00D7EA11BB00/CCAPI/cc_api_call_proceeding:
Interface=0x46A278CC, Progress Indication=NULL(0)
*Dec 8 06:12:50.617: //592/00D7EA11BB00/CCAPI/cc_api_call_disconnected:
Cause Value=38, Interface=0x46A278CC, Call Id=592
*Dec 8 06:12:50.617: //592/00D7EA11BB00/CCAPI/cc_api_call_disconnected:
Call Entry(Responsed=TRUE, Cause Value=38, Retry Count=0)
*Dec 8 06:12:50.617: //592/00D7EA11BB00/CCAPI/ccCallSetAAA_Accounting:
Accounting=0, Call Id=592
*Dec 8 06:12:50.617: //592/00D7EA11BB00/CCAPI/ccCallDisconnect:
Cause Value=38, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=38)
*Dec 8 06:12:50.617: //592/00D7EA11BB00/CCAPI/ccCallDisconnect:
Cause Value=38, Call Entry(Responsed=TRUE, Cause Value=38)
*Dec 8 06:12:50.617: //592/00D7EA11BB00/CCAPI/cc_api_call_disconnect_done:
Disposition=-11, Interface=0x46A278CC, Tag=0x0, Call Id=592,
Call Entry(Disconnect Cause=38, Voice Class Cause Code=0, Retry Count=0)
*Dec 8 06:12:50.621: //592/00D7EA11BB00/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
*Dec 8 06:12:50.621: //591/00D7EA11BB00/CCAPI/ccCallDisconnect:
Cause Value=38, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
*Dec 8 06:12:50.621: //591/00D7EA11BB00/CCAPI/ccCallDisconnect:
Cause Value=38, Call Entry(Responsed=TRUE, Cause Value=38)
*Dec 8 06:12:50.621: //591/00D7EA11BB00/CCAPI/cc_api_get_transfer_info:
Transfer Number Is Null
*Dec 8 06:12:50.645: //591/00D7EA11BB00/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x46A15BDC, Tag=0x0, Call Id=591,
Call Entry(Disconnect Cause=38, Voice Class Cause Code=0, Retry Count=0)
*Dec 8 06:12:50.645: //591/00D7EA11BB00/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent

Georgios Fotiadis · ‎12-07-2017

Your calls are coming from 192.168.36.101, right? Is this your CUCM? Did you open "debug ccsip messages" ?

Please post debug logs and configs as separate files.

Georgios
Please rate if you find this helpful.

Shiraz Ali · ‎12-08-2017

Dear,

Thanks for your interest...

I have configure FXO card and install DID lines... incoming and outgoing... theses are working fine...

No need to change in FXO DID lines.....

i am configuring SIP trunk but we are facing outgoing call issue in SIP trunk....Configuration also attached...

Shiraz Ali · ‎12-29-2017

*Dec 30 06:21:25.618: %ENVMON-3-FAN_FAILED: Fan 3 not rotating
*Dec 30 06:21:25.962: //-1/004907E17601/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=Shiraz Ali
----- ccCallInfo IE subfields -----
cisco-ani=227
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=703458944401
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=-1
cisco-rdnplan=-1
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1
*Dec 30 06:21:25.966: //-1/004907E17601/CCAPI/cc_api_call_setup_ind_common:
Interface=0x46B55C9C, Call Info(
Calling Number=227(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=703458944401(TON=Unknown, NPI=Unknown),
Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
Incoming Dial-peer=992, Progress Indication=NULL(0), Calling IE Present=TRUE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=430
*Dec 30 06:21:25.966: //-1/004907E17601/CCAPI/ccCheckClipClir:
In: Calling Number=227(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
*Dec 30 06:21:25.966: //-1/004907E17601/CCAPI/ccCheckClipClir:
Out: Calling Number=227(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
*Dec 30 06:21:25.966: //430/004907E17601/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=227(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=703458944401(TON=Unknown, NPI=Unknown))
*Dec 30 06:21:25.970: //-1/004907E17601/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x4745D09C; count=1
*Dec 30 06:21:25.970: //430/004907E17601/CCAPI/cc_process_call_setup_ind:
Event=0x46E84B48
*Dec 30 06:21:25.970: //430/004907E17601/CCAPI/ccCallSetContext:
Context=0x47590B84
*Dec 30 06:21:25.970: //430/004907E17601/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 430 with tag 992 to app "_ManagedAppProcess_Default"
*Dec 30 06:21:25.970: //-1/004907E17601/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x4745D09C; count=0
*Dec 30 06:21:25.970: //430/004907E17601/CCAPI/ccCallProceeding:
Progress Indication=NULL(0)
*Dec 30 06:21:25.974: //-1/004907E17601/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x4745D09C; count=1
*Dec 30 06:21:25.974: //-1/004907E17601/RXRULE/regxrule_dp_translate: No profile found in peer 991 for outgoing direction
*Dec 30 06:21:25.974: //-1/004907E17601/RXRULE/regxrule_dp_translate: calling_number=227 calling_octet=0x0
called_number=703458944401 called_octet=0x80
redirect_number= redirect_type=-1 redirect_plan=-1 redirect_PI=-1 redirect_SI=-1
*Dec 30 06:21:25.974: //-1/004907E17601/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x4745D09C; count=2
*Dec 30 06:21:25.974: //-1/004907E17601/RXRULE/regxrule_profile_translate_internal: number=227 type=unknown plan=unknown numbertype=calling
*Dec 30 06:21:25.974: //-1/004907E17601/RXRULE/regxrule_profile_match_internal: Matched with rule 1 in ruleset 200
*Dec 30 06:21:25.974: //-1/004907E17601/RXRULE/regxrule_profile_match_internal: Matched with rule 1 in ruleset 200
*Dec 30 06:21:25.974: //-1/004907E17601/RXRULE/sed_subst: Successful substitution; pattern=227 matchPattern=^.* replacePattern=0212120080 replaced pattern=0212120080
*Dec 30 06:21:25.974: //-1/004907E17601/RXRULE/regxrule_subst_num_type: Match Type = none, Replace Type = none Input Type = unknown
*Dec 30 06:21:25.974: //-1/004907E17601/RXRULE/regxrule_subst_num_plan: Match Plan = none, Replace Plan = none Input Plan = unknown
*Dec 30 06:21:25.974: //-1/004907E17601/RXRULE/regxrule_profile_translate_internal: xlt_number=0212120080 xlt_type=unknown xlt_plan=unknown
*Dec 30 06:21:25.974: //-1/004907E17601/RXRULE/regxrule_profile_translate_internal: number=703458944401 type=unknown plan=unknown numbertype=called
*Dec 30 06:21:25.978: //-1/004907E17601/RXRULE/regxrule_get_RegXrule: Invalid translation ruleset tag=0
*Dec 30 06:21:25.978: //-1/004907E17601/RXRULE/regxrule_profile_match_internal: Error: ruleset for called number not found
*Dec 30 06:21:25.978: //-1/004907E17601/RXRULE/regxrule_profile_translate_internal: No match: number=703458944401 type=unknown plan=unknown
*Dec 30 06:21:25.978: //-1/004907E17601/RXRULE/regxrule_profile_translate_internal: number= type=UNKNOWN plan=UNKNOWN numbertype=redirect-called
*Dec 30 06:21:25.978: //-1/004907E17601/RXRULE/regxrule_get_RegXrule: Invalid translation ruleset tag=0
*Dec 30 06:21:25.978: //-1/004907E17601/RXRULE/regxrule_profile_match_internal: Error: ruleset for redirect-called number not found
*Dec 30 06:21:25.978: //-1/004907E17601/RXRULE/regxrule_profile_translate_internal: No match: number= type=UNKNOWN plan=UNKNOWN
*Dec 30 06:21:25.978: //-1/004907E17601/RXRULE/regxrule_dp_translate: calling_number=0212120080 calling_octet=0x0
called_number=703458944401 called_octet=0x80
redirect_number= redirect_type=-1 redirect_plan=-1 redirect_PI=-1 redirect_SI=-1
*Dec 30 06:21:25.978: //430/004907E17601/CCAPI/ccCallDisconnect:
Cause Value=3, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
*Dec 30 06:21:25.978: //430/004907E17601/CCAPI/ccCallDisconnect:
Cause Value=3, Call Entry(Responsed=TRUE, Cause Value=3)
*Dec 30 06:21:25.978: //430/004907E17601/CCAPI/cc_api_get_transfer_info:
Transfer Number Is Null
*Dec 30 06:21:25.998: //430/004907E17601/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x46B55C9C, Tag=0x0, Call Id=430,
Call Entry(Disconnect Cause=3, Voice Class Cause Code=0, Retry Count=0)
*Dec 30 06:21:26.002: //-1/004907E17601/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x4745D09C; count=3
*Dec 30 06:21:26.002: //430/004907E17601/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent