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Call Management

Does the CM System do the following?

Example: Site 1 has staff meetings one day per week [Monday] for 1 hour. During that hour, we would like the system to route incoming calls to the main number to an off site answering service. We'd like this scheduled for each Monday, at the same time.

Is this possible?

2 REPLIES
Cisco Employee

Re: Call Management

Without further routing details i'd suggest TOD to achieve this.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
VIP Super Bronze

Re: Call Management

What product and version are you using?

There are probably multiple ways of doing this depending on how you have your system configured. Here's a few off the top:

  • Call Forward All the DN when you want to do this.
  • Time of Day routing in UCM
  • Send the call to Unity and have the schedule put that Call Handler to a Closed state and transfer the call elsewhere.
  • Time of day based routing within CCX IVR.
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