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Community Member

Call manager 4.2(3)sr1 & Voice gw voice choppy issue

Hi,

We are using Cisco Call Manager ver 4.2(3)sr1 and voice gw (C3745-IPVOICEK9-M), Version 12.4(13d. We experience the voice choppy issue when receiving/calling external party. Does anyone have any idea on this ? Is it due to ios , voice gw or call manager that causes it.

Pls help asap.

Thanks in advance

3 REPLIES
Community Member

Re: Call manager 4.2(3)sr1 & Voice gw voice choppy issue

Can you please post your 3745 config. Its sounds like you may have QOS issues.

Bronze

Re: Call manager 4.2(3)sr1 & Voice gw voice choppy issue

just to add, when on the call, hit the help button twice and check the loss of packets and jitter.

Community Member

Re: Call manager 4.2(3)sr1 & Voice gw voice choppy issue

Hi,

It is ok after reset the voice gateway seems like the choppy issue has gone.

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