Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

CAll manager and UCCX issues

We are having a problem where our call center agents keep getting Temp failed or CCM down when calling into a QUE. Once they call in and it connects they are fine, when the call gets pulled from uccx and sent to an agent the following happens.

1) the calling person gets CM down displayed on the phone and hears dead silence.

2) the Agent gets temp down on the phone and hears dead silence.

If they both disconnect and try again it works. This is happening at random and I cannot seem to find an issue

I do see the following in our call manager

Error: kCtiProviderOpenFailure - CTI application failed to open provider

CTIconnectionId: 26757

Login User Id: CCMSysUser

Reason code.: -1932787613

IPAddress:

App ID: Cisco CTIManager

the fact that its ctimanager leads me to believe this may be the issue.

CAll manager setup:

OS Image 2000.2.4

Service release 2000.4.4a SR7

upgrade 2000.4.4a

CCM 4.1.3 SR5b

UCCX Setup:

OS Image 2000.2.4

Service release 2000.4.4a SR7

upgrade 2000.4.4a

Cisco Application Administration - 4.0(5)SR01_Build040

Package: IPCC Express Premium

Has anyone seen issues like this before?

THank you

1 REPLY

Re: CAll manager and UCCX issues

Hi,

Try to reset the CCMSysUser

189
Views
0
Helpful
1
Replies
CreatePlease to create content