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Call Manager and Unity 8.x licensing

Hello All,

in the latest versions is the license tied to a MAC address? What needs to be done to migrate to new hardware?

Thanks in advance.  All replies rated

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Call Manager and Unity 8.x licensing

Hi Angel,

If the Unity and CUCM are built on Hardware based servers (not VMware) then

the license is tied to the server mac

Replacing License Files When Replacing a Cisco Unity Server

To replace the server on which Cisco Unity is installed, you must obtain new license files that will be tied to the NIC in the new computer. Do the following two procedures in the order listed.

To Get the MAC Address of the Replacement Cisco Unity Server


Step 1 On the replacement computer, do one of the following:

If the server contains a dual NIC that has been configured for fault tolerance, run the NIC-configuration utility provided by the manufacturer, and write down the MAC address (excluding hyphens) that is shared by the two NICs. Then skip the rest of this procedure.

If the server does not contain a dual NIC or if the server contains a dual NIC that is not configured for fault tolerance, on the Windows Start menu, click Programs > Accessories > Command Prompt.

Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.

Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)

If the server contains a dual NIC, two values will appear. Write down the value for the NIC that you will use to connect the Cisco Unity server to the network.

Step 4 Close the Command Prompt window.


To Obtain a Replacement License File


Step 1 Send an e-mail to licensing@cisco.com with the following information:

A request for a replacement license file.

The MAC address of the current server.

The MAC address of the replacement computer.

A statement that you will delete the Cisco Unity license from its current computer after the new server is installed.

Within one business day, you will receive the replacement license file attached to an e-mail from licensing@cisco.com.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/white/paper/culicenses.html#wp39260

The process for CUCM is about the same, you can obtain a copy of your current license files

via this method;

Step 1 Choose System > Licensing > License File Upload.

The License File Upload window displays.

Step 2 The Existing License Files drop-down list box displays the license files that are already uploaded to the server.


Note To view the file content of any existing files, choose the file from the drop-down list box and click View File.

sent this to licensing@cisco.com along with the new server mac and ask for the licenses to be "re-hosted"

Cheers!

Rob

3 REPLIES
Hall of Fame Super Red

Call Manager and Unity 8.x licensing

Hi Angel,

If the Unity and CUCM are built on Hardware based servers (not VMware) then

the license is tied to the server mac

Replacing License Files When Replacing a Cisco Unity Server

To replace the server on which Cisco Unity is installed, you must obtain new license files that will be tied to the NIC in the new computer. Do the following two procedures in the order listed.

To Get the MAC Address of the Replacement Cisco Unity Server


Step 1 On the replacement computer, do one of the following:

If the server contains a dual NIC that has been configured for fault tolerance, run the NIC-configuration utility provided by the manufacturer, and write down the MAC address (excluding hyphens) that is shared by the two NICs. Then skip the rest of this procedure.

If the server does not contain a dual NIC or if the server contains a dual NIC that is not configured for fault tolerance, on the Windows Start menu, click Programs > Accessories > Command Prompt.

Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.

Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)

If the server contains a dual NIC, two values will appear. Write down the value for the NIC that you will use to connect the Cisco Unity server to the network.

Step 4 Close the Command Prompt window.


To Obtain a Replacement License File


Step 1 Send an e-mail to licensing@cisco.com with the following information:

A request for a replacement license file.

The MAC address of the current server.

The MAC address of the replacement computer.

A statement that you will delete the Cisco Unity license from its current computer after the new server is installed.

Within one business day, you will receive the replacement license file attached to an e-mail from licensing@cisco.com.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/white/paper/culicenses.html#wp39260

The process for CUCM is about the same, you can obtain a copy of your current license files

via this method;

Step 1 Choose System > Licensing > License File Upload.

The License File Upload window displays.

Step 2 The Existing License Files drop-down list box displays the license files that are already uploaded to the server.


Note To view the file content of any existing files, choose the file from the drop-down list box and click View File.

sent this to licensing@cisco.com along with the new server mac and ask for the licenses to be "re-hosted"

Cheers!

Rob

New Member

Call Manager and Unity 8.x licensing

Thasnks Rob,

what is it tied to on a VMWare Server? 

Hall of Fame Super Red

Call Manager and Unity 8.x licensing

Hi Angel,

With virtual builds it's referred to as the "license mac"

Customer Impact from New Licensing Procedures

Cisco Unified Communications Manager on the Cisco UCS C210 Rack-Mount Server uses a different licensing model than Cisco Unified Communications Manager on an MCS server. The MAC address of the NIC card is no longer used to associate the license to the server.

Instead, the license gets associated to a license MAC, which is a 12 digit HEX value created by hashing the following parameters that you configure on the server:

Time zone

NTP server 1 (or "none")

NIC speed (or "auto")

Hostname

IP Address (or "dhcp")

IP Mask (or "dhcp")

Gateway Address (or "dhcp")

Primary DNS (or "dhcp")

SMTP server (or "none")

Certificate Information (Organization, Unit, Location, State, Country)

The ways to obtain the license MAC are as follows:

Before installation, use the Answer File Generator (http://www.cisco.com/web/cuc_afg/index.html). When you generate the answer file, you also get the license MAC.


Note If you use this method, ensure that you enter the identical parameter values in the Answer File Generator and the Cisco Unified Communications Manager installation program, or the license will be invalid.


After installation, navigate to Show > System in Cisco Unified Communications Manager Administration.

After installation, use the CLI command show status.

Obtaining New Licenses

The process to redeem a Product Activation Key (PAK) for licenses at www.cisco.com/go/license is changed for a license MAC. When redeeming a PAK for a license MAC at this URL, you get prompted to select the type of license that you want to obtain:

A physical MAC address — this is used when Cisco Unified Communications Manager will be installed on an MCS server.

A license MAC address — this is used when Cisco Unified Communications Manager will be installed on Cisco Unified Communications Manager on the Cisco UCS C210 Rack-Mount Server.

After you make this selection, the generation and installation of the license file follows the same process.

Obtaining Rehosted Licenses When You Change License MAC Parameters

When you change any of the parameters that create the license MAC, the license that you obtained with it becomes invalid. You must request a rehosting of the license to obtain a valid license. The old license continues to work for a 30-day grace period.

To rehost your licenses, you must open a case with the licensing team. Contact the licensing team at licensing@cisco.com.

During the grace period, you can change the settings back to the licensed values to make your original license valid again. If you need more than 30 days of grace period, change your settings back to the licensed values, then change them back to the new values that you want to use. You will get another 30- day grace period.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_0_1/delta/vmware.html#wp1058262

Cheers!

Rob

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