You can route the call into a Unity callhandler that plays an announcement and does a supervised transfer to a huntgroup in callmanager. Phones can be made members of this huntgroup and you can set the algorithm to longest idle, circular, top down etc.
Is there a way I can use this to play a message instead of ringing? I have a similar setup CCM 4.2, Unity. I have some shared lines in departments that sometimes have a long ring times before being answered. I do have IPCC but do not need that much in the department, I just want callers to hear a message or music instead of ringing while waiting to be answered.
I have done this for small help desks using the Attendant Console (which ships with CCM) and using the queue feature. This will allow for Attendants to login/logout, queueing and hunting. Here is the documentation on this.
Cisco has run a promotion with CCM 4.0 since its release that included 5 agent co-resident IPCC. This can be upgraded to include a maximum of 10 agents by purchasing the agent licenses only. Did they purchase thru authorized Cisco Parnter? If so they should have received a license code for co-resident standard IPCC.....
Other wise you can implement a simple hunt list with CCM 4.0 to route incoming calls to attendants. In 4.2 you can actually implement a login/logout feature to the hunt list.
One of the majot limitations for a Call Center implementation with CallManager only is that you don?t have any report or information about your CallCenter: you don't know how many calls have been managed by an agent, login times, average answer time, ready and not ready times, wrapup codes, real time reports about queued calls, calls managed and so on.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...