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Call Manager Attendant Console Issue

jstelting
Level 1
Level 1

When a receptionist is logged off and has minimized the call manager application and a call comes to their phone the application pops up on their computer screen. Is there an option somewhere to change this option?

thanks

John

1 Accepted Solution

Accepted Solutions

Brandon Buffin
VIP Alumni
VIP Alumni

Yes, there is a button in the lower right hand corner of the attendant console window that says "Click to activate console on new call" if you mouse over it. Click this button and it will toggle this feature.

Hope this helps. If so, please rate the post.

Brandon

View solution in original post

3 Replies 3

Brandon Buffin
VIP Alumni
VIP Alumni

Yes, there is a button in the lower right hand corner of the attendant console window that says "Click to activate console on new call" if you mouse over it. Click this button and it will toggle this feature.

Hope this helps. If so, please rate the post.

Brandon

I just went and looked for that button but couldn't find it. We are using v. 1.5 Is this feature not on our version?

Thanks

Rob Huffman
Hall of Fame
Hall of Fame

Hi John,

To add a note to Brandons good info, you can also use this method to enable/disable "Pop to Top"

Note: To toggle the pop-to-top feature on and off, press Alt + P.

From this doc;

http://www.cisco.com/en/US/products/ps7282/products_user_guide_chapter09186a00806cfff5.html#wp1007405

Hope this helps!

Rob

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