when the operation receive a call from PSTN and transfering to the internal user, on internal user phone, it shown the call from operator, we want to setup shown as the real caller, anyway to enable it?
This should work by default but you need to press twice the transfer softkey. The first attempt shows the intermidate call ID which is the operator number but the second attempt will give the call control to the PSTN Network which will display the external (PSTN) Caller ID. The following are the steps for a successful blind transfer:
1) Operator receives the call and answers,
2) She presses transfer softkey in order to seize the second line,
3) She dials the extension where the call is going to be transfered
4) She presses again the transfer softkey for the second time to transfer the call to the destination.
You can change this behavior by going to "Service Parameter --> Transfer On-hook Enabled" and select "true" as the value but this option works only if the operator uses the handset to answer the call and not the softkey. The call will be transfered as soon as she goes on hook.
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