We are currently able to call in and get a company directory list with phone extensions. We need to change the recording - can somebody help me on where that needs to be changed? We have Call Manager 3.3 and Cisco UNITY 4.4 installed.
Our voice mail states "press 8 for a directory listing". When the user inputs "8" - a voice says "press the first two letters of the person you are trying to reach" - we need this part of the recording changed to another voice and I am not sure how to go about it.
This all depends on how you have this setup, are you using a call handler for this?
if so you can use the below guide to change the recording on the call handler
Using the Cisco Unity Greetings Administrator to Change Call Handler Greetings
Once you have set up the Cisco Unity Greeting Administrator for a call handler, the owner of the call handler can toggle between the alternate and standard call handler greetings, or record the call handler greeting over the phone. When a public distribution list owns a call handler, the Cisco Unity Greetings Administrator allows each member of the public distribution list to manage call handler greetings by using the Cisco Unity phone conversation.
To access the Cisco Unity Greetings Administrator, the owner of the call handler will require the following information:
â¢The phone number to dial for access to the Cisco Unity Greetings Administrator
â¢The ID of the call handler owner
â¢The password of the call handler owner
â¢The extension of the call handler
To prevent unauthorized access to Cisco Unity, make sure that the call handler owner understands that the above information should be kept confidential.
To Use the Cisco Unity Greetings Administrator to Manage Call Handler Greetings
Step 1 On the phone, dial the phone number for access to the Cisco Unity Greetings Administrator.
Step 2 At the prompt, enter the ID of the call handler owner, and press #.
Step 3 At the prompt, enter the password of the call handler owner, and press #.
Step 4 At the prompt, enter the extension of the call handler.
Step 5 Follow the Cisco Unity conversation to toggle between the alternate and standard call handler greetings, or to record the call handler greeting.
Toggle between greetings
Record the greeting
You can also change the call handler settings through the web interface, im not sure the exact location but you will see call handlers menu.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.