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call manager directory number starting with \+

I have a CUCM ver 8. Some of the directory numbers were configured to use \+, such as \+12025551201.

The problem is, when I tried to retrieve CDR, using the number \+12025551201,  it comes up with:

 

Error Code     Error Description
10021     There are no matching records

 

I tried to remove the \+ sign, it is still the same.

 

So what is workaround?

2 REPLIES

 Hi Try to pull the CDR by

 

Hi

 

Try to pull the CDR by without mentioning anything for the busy hours, if u got any reports go through the actual digits in the origin.

 

If fails we need to go for CDR configuration, check and let me know

Cisco Employee

Have you tried to remove the

Have you tried to remove the '\' sign only? Search for the number with +<digits>

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