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New Member

Call Manager Express call transfer problem

Hi,

hope you can help, I have a Callmanager Express 4.2 IPT deployment.

The problem is with call transfers.

If you try to do a consult transfer and the person you are attempting to transfer to does not answer, you can get the original caller back, but you still get the ring tone from the attempted transfer.

Only you can hear the ringing, the original caller cannot hear the ring tone. This is very off putting as the ringing continues for the remainder of the call.

Would appreciate any advice.

N

3 REPLIES
Hall of Fame Super Gold

Re: Call Manager Express call transfer problem

Hi Norm,

you're not the first person to report this problem. I've searched the bugs archive for these symptoms, but I've found nothing.

But, I can tell you that I cannot reproduce it with 12.4(11)XW6 and something like 7.T23 on 7940 phones.

New Member

Re: Call Manager Express call transfer problem

Thanks for that, think I will need to upgrsdet this site!!!

Hall of Fame Super Gold

Re: Call Manager Express call transfer problem

Hope that will work, let us know in any case.

Thanks for the appreciation and good luck!

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