02-23-2010 10:05 AM - edited 03-18-2019 11:07 AM
Hello there,
I have a customer running call manager express 7.1. They have 2 7945 phones. both of them have 2 lines on them and are working properly.
However, when you look at that phone via the GUI you only see 1 line on the systems. in the IOS configuration you see both buttons but not in the GUI
Any idea what might cause this?
I tried under administration to Update System info, thinking it just needed to be resynced but that did not help.
If i look at other phones they have on the system (IP Communicators) all the lines for that phone show up in the gui.
thanks for any insight
Ken
02-23-2010 10:16 AM
You just found one CME GUI bug/limitation. There are many others.
02-23-2010 10:20 AM
ahh any known fix? or is it just common to see?
02-23-2010 10:28 AM
This might be a long shot, but I have had problems viewing phone extension when I was using firefox, but when I switched to IE I could scroll down and see them all. I don't know if this will work for you or if you just found a bug...
02-23-2010 10:42 AM
thanks Gear,
it seems to do the same in IE and firefox.
I'm opening a tac case to see if there is a fix out there. If anyone can think of anything else to try please let me know
thanks!
02-23-2010 11:25 AM
Let us know what the TAC says - I'm afraid WAD after insistance.
03-02-2010 05:53 AM
I found the issue of this.
On a previous tac case on the same system the tac engineer had me downgrade the ios. when we did that it actually dropped from CME 7 to CME 3.
So we put the old (later) ios back on. Everything seemed to work up until i noticed the gui issue.
what the problem was, the gui version was still 3.0 and the cme was 7.1 so i got the gui files for that IOS and extracted them.
once i did that the gui worked fine.
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