03-03-2010 08:49 AM - edited 03-15-2019 09:37 PM
I have a call manager express, and when I call I hear the ringing signal and would like to hear music on hold.
Is it possible?
Thanks
03-03-2010 08:58 AM
If you configure B-ACD/AA, it will give music on hold to external callers that are in queue.
03-03-2010 09:08 AM
is true, the problem I want to call and hear soon moh not only when he enters the queue.
03-03-2010 09:12 AM
Just set param "second-greeting-time".
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03-03-2010 09:19 AM
unfortunately did not work.
This is the configuration:
application
service bb flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param max-extension-length 4
param aa-pilot 30
param drop-through-prompt _bacd_welcome.au
paramspace english language en
param second-greeting-time 0
param welcome-prompt _bacd_welcome.au
param call-retry-timer 5
param max-time-call-retry 10
param voice-mail 5000
param service-name queue
paramspace english location flash:
param number-of-hunt-grps 1
param drop-through-option 1
param handoff-string bb
param max-time-vm-retry 2
service queue flash:app-b-acd-2.1.2.2.tcl
param queue-len 10
param aa-hunt1 1001
param queue-manager-debugs 1
dial-peer voice 20 voip
service bb
destination-pattern 30
session target ipv4:10.99.51.254
incoming called-number 30
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
ephone-dn 40
number 20
call-forward all 30
ephone-hunt 1 sequential
pilot 1001
list 5004, 5005
timeout 15, 15
statistics collect
ephone-dn 5
number 5004
label 5004
description 217102754
name TESTE
call-forward night-service 2999
night-service bell
!
!
ephone-dn 6 dual-line
number 5005
name TESTE 2
ephone 5
mac-address 0019.E742.6130
username "7911" password 12345
type 7911
button 1:5
!
!
!
ephone 6
mac-address 001E.4AF1.3D58
type 7906
button 1:6
03-03-2010 10:19 AM
Default minimum is 30. Try modifiying the script for like, 1 or 2.
03-03-2010 10:24 AM
what you mean:
Default minimum is 30. Try modifiying the script for like, 1 or 2?
03-03-2010 10:31 AM
Edit the script and change the imposed minimum.
03-05-2010 09:08 AM
I tried to find the variable "imposed minimum" but did not find it.
Can be a little more specific.
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