I want to be able to view Intranet web based call logging reports. Does anyone know if I can do this using Call manager, related Cisco application or if there is a third party application that you would recommend that would work with V7?
In earlier version of call manager, we were able to pull the data out into an MS SQLServer database and write our own ASP/SQLSever reporting services reports (we are pretty much an MS shop, and have some development capability. This was very flexible and I was happy with that - but the move to V7 seemed to reduce the integration and accessibility to our MS network.
Anyone got any good ideas about the way forward for us? I'm sure we can't be the only people who want flexible web based call logging reports out of this system?
I find it a bit odd that something straightforward like call logger reports take a 15 step process to get at - and I'm not sure that I get what I want at the end of it - intranet reports?
I guess the data mut be stored in a database? I was just wondering if there was any way I could get ODBC access to copy it over to an MS database, or soemthing similar? Or even just buy a standard third party product to get the reports?
I would recomend to use some 3rd party tool - there is more juice in there and you can get information that will help you to scale your network or lines' costs - you can look at my solution www.2ring.com/tas and ask as meny question as you like.
And or you can look at other solutions - some are listed here:
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...