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New Member

Call manger Subscriber

Dears,

I just shutdown the publisher to check the HA works perfect or not, when the PUB was completely shut the phone were up and running but they were not able to calls external,

Before shutting down i did some configs on PUB and just went through to check in SUB, but all configs were replicated also checked the gateway config replicated perfectly,

when i dial a external GSM number i get a busy tone, Enabled a debug on gateway to see any call hit count from call manager but there were no hits counts,

when my both PUBLISHER  and SUBSCRIBER are up and running fine, on my phones the 1st TFTP server seen is the subsciber and the 2nd TFTP server seen as publisher.why that so?????

Is the problem in DB of the subscrber???

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Call manger Subscriber

Hello clark

Can you log to your Sub IP address and check your H323 GW  status and press reset button. and check if you see that on the IP address field the IP address of your GW.IF you see unknown please press reset.This is just an idea.

Thank you

islam


31 REPLIES
Hall of Fame Super Red

Call manger Subscriber

Hi Clark,

This could be related to your gateway configs. For example,

if you are running MGCP gateways you need to look at the call-agent

and redundant host commands on the gateway itself.

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

Cisco Employee

Call manger Subscriber

That's a configuration problem, do all of your config for outbound calls have properly configured a CUCM group with both servers??

For inbound, do as Rob says and make sure you have both servers in the MGCP config.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Call manger Subscriber

Hello Rob,

My gateways are confgured in H323 and my dial-peer have both the call manager configured ,publisher configured as a prefrence 1 and subscriber configured as a preference 2  what else command i am missing can you elaborate more please.

Hello Jaime,

That's a configuration problem, do all of your config for outbound calls  have properly configured a CUCM group with both servers??
That's a configuration problem, do all of your config for outbound calls

  what else can be done except adding gateway in CM , can you please elaborate more

have properly configured a CUCM group with both servers??

I went to this TAB just for confirmation before posting and i found that they were
not in group  i added  subscriber in group and restart the publisher but the
situation is same.

Thanks

VIP Purple

Call manger Subscriber

Hi Clark,

Just have a look on DB Replication status as well?

Can u share the snapshot ?

regds,

aman

New Member

Call manger Subscriber

hello,

why CUCM subscriber is seen 1st in TFTP server on phone netwrok settings ???

admin:utils dbreplication runtimestate

DB and Replication Services: ALL RUNNING

Cluster Replication State: BROADCAST SYNC Completed on 1 servers at: 2013-09-05-                    21-57
     Last Sync Result: SYNC COMPLETED  541 tables sync'ed out of 541
     Sync Errors: NO ERRORS

DB Version: ccm8_6_2_20000_2
Number of replicated tables: 541

Cluster Detailed View from PUB (2 Servers):

                                PING            REPLICATION     REPL.   DBver& R                    EPL.    REPLICATION SETUP
SERVER-NAME     IP ADDRESS      (msec)  RPC?    STATUS          QUEUE   TABLES L                    OOP?    (RTMT) & details
-----------     ------------    ------  ----    -----------     -----   --------                    ----    -----------------
CUCM-PUB        10.119.4.2      0.062   Yes     Connected       0       match  Y                    es      (2) PUB Setup Completed
CUCM-SUB        10.119.4.3      0.153   Yes     Connected       0       match  Y                    es      (2) Setup Completed

New Member

Re: Call manger Subscriber

Dear's

By the above output the server name were changed to IP address after fresh installtion, still they should be seen as same like above or they should be seen as IP addres. please confirm.

Also the strange what i noticed is why CUCM subscriber is seen 1st TFTP server and CUCM publisher is seen as a 2nd TFTP server on phone network settings ???

Thanks

Call manger Subscriber

Hi Clark,

your replication status is good.

regarding the TFTP, what is the ip address are assigned in option 150 at the DHCP pool ?

in the CCM group what is the priority of the CCMs, is it SUB-PUB or PUB-SUB ?

what about inbound calls, are they working while the publisher is down ?

HTH

Anas

please rate all helpful posts

New Member

Re: Call manger Subscriber

Hello Anas,

regarding the TFTP, what is the ip address are assigned in option 150 at the DHCP pool ?

The windows admin kept the 4.3 as a first and 4.2 as a 2nd TFTP option that is the reason it is showing lke that,

in the CCM group what is the priority of the CCMs, is it SUB-PUB or PUB-SUB ?

the first is IP  4.2 server and the second priority is  IP 4.3 it is listed as i mentioned you.

what about inbound calls, are they working while the publisher is down ?

i didnt check this but i can confirm to you tomorrow once in midnight after shutting down one publisher.

Thanks

Re: Call manger Subscriber

Hi Clark,

did you assign the device pool which contains this CCM group (PUB-SUB) to the gateway ?

HTH

Anas

please rate all helpful posts

New Member

Call manger Subscriber

yes it is assigned that is default  i didnt changed any device pool.

Call manger Subscriber

can you share the voip dial-peer configuration which points to the call managers?

Anas

New Member

Call manger Subscriber

Here is the config

dial-peer voice 1 voip

destination-pattern 5...

session target ipv4:10.119.4.2

dtmf-relay h245-signal

codec g711alaw

no vad

!

dial-peer voice 2 voip

preference 1

destination-pattern 5...

session target ipv4:10.119.4.3

dtmf-relay h245-signal

codec g711alaw

no vad

Call manger Subscriber

Hi Clark,

kindly add the following config. it is for h323 timeout

voice class h323 1

  h225 timeout tcp establish 3

  h225 timeout setup 3

dial-peer voice 1 voip

  voice-class h323 1

dial-peer voice 2 voip

  voice-class h323 1

HTH

Anas

please rate all helpful posts

New Member

Re: Call manger Subscriber

I have added the config how i shld verify ????  there is only one way by shutting down the PUblisher ??

Is there any other way to check without shutting down the publisher.

at present i can't do it's an office hrs.

Re: Call manger Subscriber

you can verify by shutting down the port on the switch and test.

you need to wait I think, may be you can shut the publisher dial-peer and do a test. it will give an indication

HTH

Anas

please rate all helpful posts

New Member

Call manger Subscriber

Dear Anas,

Thanks for back to back reply currently it's peak time if some thing happen wrong everybody will jump on me,I am afraid to that i will update tomorrow, please follow up  my post incase it did'nt work,AND

If it works sure you will see the ratings (+5)

Thanks

Call manger Subscriber

Dear Clark,

you are more than welcome. It is my pleasure to help you and my colleagues in the community.

this community help me a lot

Do your tests after working hours. it is a rule of thumb to take down time for testing.

Good Luck.

I will wait your feedback

HTH

Anas

please rate all helpful posts

VIP Purple

Re: Call manger Subscriber

Hi Clark,

In addition to tips from Mr. Anas, u can also try stopping CCM service on Publisher since the configuration and DB Replication seems to be OK.

regds,

aman

New Member

Re: Call manger Subscriber

Thank you everybody who is contributing to solve my problem,

Still the problem persist, i am not able to call from subscriber the call even is not reachng to gateway , I have started debugs on VG but nothing is seen.

Internal calling works perfect.

Thanks

Re: Call manger Subscriber

Hi Clark,

did you check the inbound call ?

Regards

Anas

New Member

Call manger Subscriber

yes i chk the inbound calls were not working too.

thanks

Call manger Subscriber

Hi clark,

really your issue is wired. it is basic HA scenario. do you assign MTP of the PUB and SUB in MRG. are they registered ?

HTH

Anas

please rate all helpful posts

New Member

Re: Call manger Subscriber

Hello Anas,

NO i didnt assign MTP of the PUB and SUB in MRG.

Anas, after installing the PUB and SUB i changed their name to IP address, still the DB runtimestate posted in previous reply is showing the hostname what i feed at the time of installation, is it ok or you suspect something in that.

Thanks

Re: Call manger Subscriber

Hi Clark,

it is normal, to change the name to ip address. the dbreplication is good.

can you bing the subscriber from the gateway ? I know it is a basic troubleshooting. but really I am confused from your case.

did you enable the same services on PUB and SUB ?

HTH

Anas

please rate all helpful posts

Re: Call manger Subscriber

Hello clark

Can you log to your Sub IP address and check your H323 GW  status and press reset button. and check if you see that on the IP address field the IP address of your GW.IF you see unknown please press reset.This is just an idea.

Thank you

islam


VIP Purple

Re: Call manger Subscriber

Hi Clark,

Just try deleting H.323 Gateway and add it again in CUCM.Please refer th elink.

https://supportforums.cisco.com/docs/DOC-24318

I would suggest to create a separate Call Manager group and check.

regds,

aman

Hall of Fame Super Red

Call manger Subscriber

Hi Clark,

I did find this bug that references your build 8.6.2-20000.2 specifically;

CSCty54591

Issue with Failover when CUCM Groups on Trunk and Route List are different

Symptom:

Calls fail when the when CUCM Groups on Trunk and Route List are different during a node failover.

and duplicate

RL fails to pick local subscription when remote node goes OOS

CSCty51130

Symptom:

Routelist does not process calls, does not extend to available route group member.

Conditions:

CUCM 8.X

Example of condition this will occur:

Routelist configured and contains trunk,

Routelist runs on all active nodes

Trunk has CCM group with 2 nodes, B and C

Trunk is running on all active CM nodes.

Bring up the CCMs in the following order : A-B-C.

Let Node B go OOS

After  this event RL on A will reject calls although it still has connectivity  with C and and even though the trunk config is local to A.

Workaround:

Reset trunk

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

New Member

Re: Call manger Subscriber

Hey Everybody,

Thank you everybody for replying my post.

Islam's reset worked like a stream i am very glad that it the cluster is working fine,

Why the ip address is seen unknown in subscriber ???

But if suppose if i am out of office, nobody will reset a gateway for me, how can i solve it without reset if incase when publisher fails and i am out of office. Is it i have to upload a patch for the BUG.

Dear Aman,

when i try to delete it gave me the attached eror.

Re: Call manger Subscriber

Hello clark

Congratulation for you , i am so happy that you solved your issue and many thanks for everyone post a useful information.Please clark if you have any issue , try to give us more details.

Thanks

islam

please rate all useful information

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