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Call Monitoring and Barge using the IP Phone on IPCC Express

Is there a way to monitor and Barge calls in IPCC Express using the IP Phone and not the Supervisor Software? We recently migrated from an Avaya system and they were able to do it from the Phone.

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Re: Call Monitoring and Barge using the IP Phone on IPCC Express

Not currently available, but i hear rumours that it may show up in CM 6.x. (native support for silent monitoring on phone)

HTH

Sankar

PS: please remember to rate posts!

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