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Community Member

call not going out for certain numbers

 

Hi all 

call not going out for some  numbers  ( Pattern   1******). But in the same pattern calls other numbers  are working normal . 

Phone show connected but no voice  or dial tone .

How can i troubleshoot this .

 

Thanks 

3 REPLIES
Cisco Employee

A pattern 1***** is not valid

A pattern 1***** is not valid or supported in any system, and you don't even mention what you're using as call control (neither the version), just the problem. You cannot get any assistance if you just mention the problem, and not what you're using.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

 Hi jaime Sorry for the

 

Hi jaime 

Sorry for the inconvenience  caused by the pattern . What I really meant is , some numbers starting from 18.....

 

voice gateway

Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M)

Cisco 2821 

Call manager 
System version: 7.1.5.34900-7 . I have route pattern in call manager (9.18XXXXX) 


Below is the ( output  of  'sh call active voice' ) problematic call   details  (OriginalCalledNumber=1801234) . And i did not  face any problem with the number 1821456

GENERIC:
SetupTime=3078671760 ms
Index=134378
PeerAddress=22853184
PeerSubAddress=
PeerId=301
PeerIfIndex=80
LogicalIfIndex=0
DisconnectCause=10  
DisconnectText=normal call clearing (16)
ConnectTime=3078676850 ms
DisconnectTime=3078695320 ms
CallDuration=00:00:18 sec
CallOrigin=2
ReleaseSource=2
ChargedUnits=0
InfoType=speech
TransmitPackets=705
TransmitBytes=112004
ReceivePackets=923
ReceiveBytes=147680
VOIP:
ConnectionId[0x807D422B 0x30E2B142 0xE011002 0xA0050F5]
IncomingConnectionId[0x807D422B 0x30E2B142 0xE011002 0xA0050F5]
CallID=134390
RemoteIPAddress=192.168.8.99
RemoteUDPPort=22736
RemoteSignallingIPAddress=192.168.8.99
RemoteSignallingPort=57527
RemoteMediaIPAddress=10.0.7.245
RemoteMediaPort=22736
SRTP = off
Fallback Icpif=0
Fallback Loss=0
Fallback Delay=0
RoundTripDelay=0 ms
SelectedQoS=best-effort
tx_DtmfRelay=inband-voice
FastConnect=FALSE

AnnexE=FALSE

Separate H245 Connection=TRUE

H245 Tunneling=FALSE

SessionProtocol=cisco
ProtocolCallId=
SessionTarget=
OnTimeRvPlayout=17555
GapFillWithSilence=0 ms
GapFillWithPrediction=0 ms
GapFillWithInterpolation=0 ms
GapFillWithRedundancy=0 ms
HiWaterPlayoutDelay=65 ms
LoWaterPlayoutDelay=60 ms
ReceiveDelay=60 ms
LostPackets=0
EarlyPackets=1
LatePackets=0
VAD = enabled
CoderTypeRate=g711ulaw
CodecBytes=160
cvVoIPCallHistoryIcpif=0
MediaSetting=flow-through
CallerName=
CallerIDBlocked=False
OriginalCallingNumber=2853184
OriginalCallingOctet=0x0
OriginalCalledNumber=1801234
OriginalCalledOctet=0x80
OriginalRedirectCalledNumber=
OriginalRedirectCalledOctet=0xFF
TranslatedCallingNumber=2853184
TranslatedCallingOctet=0x0
TranslatedCalledNumber=1801234
TranslatedCalledOctet=0x80
TranslatedRedirectCalledNumber=
TranslatedRedirectCalledOctet=0xFF
GwReceivedCalledNumber=1801234
GwReceivedCalledOctet3=0x80
GwReceivedCallingNumber=2853184
GwReceivedCallingOctet3=0x0
GwReceivedCallingOctet3a=0x81
MediaInactiveDetected=no
MediaInactiveTimestamp=
MediaControlReceived=
Username=

GENERIC:
SetupTime=3078671920 ms
Index=134379
PeerAddress=1801234
PeerSubAddress=
PeerId=11
PeerIfIndex=77
LogicalIfIndex=36
DisconnectCause=10  
DisconnectText=normal call clearing (16)
ConnectTime=3078676840 ms
DisconnectTime=3078695440 ms
CallDuration=00:00:18 sec
CallOrigin=1
ReleaseSource=2
ChargedUnits=0
InfoType=speech
TransmitPackets=923
TransmitBytes=155064
ReceivePackets=708
ReceiveBytes=112484
TELE:
ConnectionId=[0x807D422B 0x30E2B142 0xE011002 0xA0050F5]
IncomingConnectionId=[0x807D422B 0x30E2B142 0xE011002 0xA0050F5]
CallID=134391
Port=1/0:15 (134391)
BearerChannel=1/0.27
TxDuration=23160 ms
VoiceTxDuration=14095 ms
FaxTxDuration=0 ms
CoderTypeRate=g711ulaw
NoiseLevel=-84
ACOMLevel=27
SessionTarget=
ImgPages=0
CallerName=
CallerIDBlocked=False
AlertTimepoint=-1216291076 ms
OriginalCallingNumber=2853184
OriginalCallingOctet=0x0
OriginalCalledNumber=1801234
OriginalCalledOctet=0x80
OriginalRedirectCalledNumber=
OriginalRedirectCalledOctet=0xFF
TranslatedCallingNumber=2853184
TranslatedCallingOctet=0x0
TranslatedCalledNumber=1801234
TranslatedCalledOctet=0x80
TranslatedRedirectCalledNumber=
TranslatedRedirectCalledOctet=0xFF
GwReceivedCalledNumber=1801234
GwReceivedCalledOctet3=0x80
GwOutpulsedCalledNumber=1801234
GwOutpulsedCalledOctet3=0x80
GwReceivedCallingNumber=2853184
GwReceivedCallingOctet3=0x0
GwReceivedCallingOctet3a=0x81
GwOutpulsedCallingNumber=2853184
GwOutpulsedCallingOctet3=0x0
GwOutpulsedCallingOctet3a=0x81
DSPIdentifier=1/1:4

Thanks

Hall of Fame Super Silver

Provide "debug isdn q931" for

Provide "debug isdn q931" for the bad call,  and post "sh run" 

Chris

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