If one user puts a caller in Call Park and another user puts a caller in Call Park and only one number is assigned for Call Park, how do you know what caller you are getting when you try to pick up the caller from the Call Park?
I have been searching for a way to accomplish this and it can be done programmatically via TAPI/JTAPI and I know of a couple third party developers that have integrated a third-party parking lot viewer into their applications. One example of this is with the classic, now EOL, Cisco Attendant Console. I don't know of any that are standalone or extend this to give visability of who is parked to the phone display. Anyone know of anything?
On a related note, there is a Directed Call Park that can be assigned to a Busy Lamp Field (BLF) button that shows the status, but does not show who is parked -- problem is if you have multiple DCP BLFs how do you keep track of who is paked where? Is there a way to programatically monitor DCPs?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...