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Call Park

Hi Guys,

Our Customer has a configuration Cisco CM attendant console where is configured Groups Pilot Point and Hunt. Somebody attendent is configured in the same partition, but, has five groups and the customer need configure call wait for each group, but, for configure Call Park diferents i will need have partitions differents. Somebody has idea if exists one another form to configure?

Thank You,

Wilson

7 REPLIES
Cisco Employee

Re: Call Park

not sure i understand what you need, here is what i got

you have AC config and for a member in the hunt group you're using the same DN but in different partitions (not supported since TCD has no way to differentiate between them)

you want to configure call park for each group but want them to be able to pickup the calls from other groups and not only his own, so that's why you do not want several partitions

at least that's why i understand

you need several partitions because that's the only way to limit access to call park numbers

if this is not what you need please provide a clear explanation of what you're trying to do

greetings

HTH

java

if this helps, please rate

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New Member

Re: Call Park

Ok Javalenc, I will try to explain:

Below the configuration that is in the CallManager.

Configuration CM Attendant Console

PILOT POINT

Pilot Point Partition

AC_PT_1000 PT_CRE01

AC_PT_2000 PT_CRE01

AC_PT_3000 PT_CRE01

AC_PT_4000 PT_CRE01

AC_PT_5000 PT_1080_0700_1900_TS

AC_PT_6000 PT_6100_6195_1400_1900_TS

AC_PT_6001 PT_6100_6195_0700_1400_TS

AC_PT_6004 PT_6100_6195_0700_1400_TS

AC_PT_7000 PT_6100_6195_1900_0700_TS

HUNT GROUP

AC_PT_1000 Call Directory Number 6001, 7000 and 6000

AC_PT_2000 Directory Call DN 1080 and 1061

AC_PT_3000 Call Directory Number 6004, 7000 and 6000

AC_PT_4000 Directory Call DN 1061

AC_PT_5000 Call Directory Number 1091, 1095, 1096, 1097 and 1098

AC_PT_6000 Directory Call DN 1080 e 1061 and Call Directory DN 1033

AC_PT_6001 Directory Call DN 1093, 1094, 1099 and 1092

AC_PT_6004 Directory Call DN 1090, 1092, 1010 and 1017

AC_PT_7000 Call Directory 1001

This is the configuration in Cisco CM Attendant Console. The Customer need that each Group (Pilot Point) can be attendant the call wait into the your group. A alternative would be the configuration the Call Park for each Group, but, When I access de individual DN, everybody are in the same Partition (PT_CRE01). For configure Call Park each group would be in partitions differents, sure?

Thank You,

Cisco Employee

Re: Call Park

ok, i got you, you want a dedicated call park range for each pilot point / hunt group

actually the main issue here is not that the phones are in the same partition, but that some phones are used in many hunt groups ie 7000 and 6000

the way in which you reach partitions is via CSS, so let's say you have call park range 1 in partition 1

so for the phones in hunt group 1 you need to add partition 1 into it's CSS, but ONLY for phones in that hunt group and so on

as i mentioned the issue is that if you use the same phone on several hunt groups we cannot limit them to use only one if you configure 2 partitions for the call park within its css

HTH

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Call Park

Hi javalenc,

I me sorry, but, I don't understand your explain.

Thank You,

Cisco Employee

Re: Call Park

are you familiar with CSS and partitions?

if you want a phone to be only able to reach a certain call park range all you need to do is add the particular partition from the call park range to the CSS of the phone

you need to create several call park ranges, in different partitions and then add only 1 partition from those to each of the phones per hunt group

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Call Park

Hi javalenc,

Yes, The CSS and partitions is familiar. The Pilot Point and Hunt don't is familiar, i don't know.

Thank You,

Wilson

Cisco Employee

Re: Call Park

OK, just configure a call park range per pilot point, different partition for each one and different range of course

for all the phones in hunt group 1 configure they are able to reach only 1 of the call park ranges and so on.

for all the phones in hunt group 2 configure another call park range

this is just matter of CSS and partitions, nothing else

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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