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Community Member

Call Pick-Up & Hunt Group

Hi all

Is there someone who knows a way to make to pick up calls in a hunt group, or something similar?

Regards

4 REPLIES
Hall of Fame Super Red

Re: Call Pick-Up & Hunt Group

Hi Alessandro,

You can add the Hunt Pilot # to the Pickup Group if you change the Enterprise Parameter shown below which overcomes this bug;

CSCsb12946 which prevents this feature from working;

Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)

This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.

From this doc;

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191

1.- Enter

CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support

Use 1' under the new group 'Cisco Support use Only' and click update. Only the value

CSCsb42763 in this parameter can enable the configuration. Change the

value to anything else to disable this functionality.

2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call

Pickup Group dropdown list and click update.

CSCsb42763

Call Pickup fails on Hunt List

Issue:

Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.

Workaround:

Use multiple shared lines & CFNA between each shared line.

Related Bugs

Call Pickup fails when ringing line list member

Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.

Call Pickup from line group member fails after es installed

Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None

Hope this helps!

Rob

Community Member

Re: Call Pick-Up & Hunt Group

Hi Rob.

I'm working on a CUCM 6.01.

We have an hunt-group in any remote office of a bank. We have to distribute inbound calls in broadcast mode over 3 o 4 users. But we need to pick up calls on phones outside the hunt group in the case that no one in the hunt group respond the call.

Thank you

Re: Call Pick-Up & Hunt Group

The information that Rob has provided will resolve your issue.

Essentially in order to pickup calls from a Hunt Group with a non-member phone, either directly or via group-pickup, then the hunt pilot needs to be assoicated with an appropriate pickup-group.

For example, configure the enterprise parameter as Rob suggested, then you will be able to assign a pickup-group to the Hunt-Pilot.

Once you've assigned the PG to the Hunt-Pilot, assign the same PG to any extension that will require the ability to pickup the hunt-group broadcast call.

Hope this helps.

Rgds

Allan.

Community Member

Re: Call Pick-Up & Hunt Group

Ok Guys

tahnk you very much.

I'll try in lab enviroment.

Best regards.

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