Call Picku Group Temp Fail

[Yannick Vranckx]

Dear,

I have 3 users complaining they can't pickup a phone with call pickup, on the screen appears "Temp Fail".

These are Cisco 7940 and are cross partition, so one of them is in a different partition then other one.

Any idea's on what is causing this.

[Yannick Vranckx]

Dear,

Could this have anything to do that some users are part of a hunt group and that the calls to the hunt group can't be picked up. I remember something from this in a older version.

The version they are running is: 8.5

[Yannick Vranckx]

Does anyone have an idea what could be the cause.

[Jesse Drohen]

That error can be seen with incorrect partition and CSS config. I'd start there.

hth,

Jesse

[jmullanyj]

Make sure the CSS of the extension and the phone can get to the Call Pickup Group.