On CUCM 6.1.3, all incoming calls from the PSTN go to an operator who transfers the call to a group of users, all of whom are in the same Pickup group. Users can pickup the call. When the operator is not there and the call goes directly to all the users, they can hit the Pickup button but the Answer button is not there. Hence, they can not pickup the call. All internal calls work normally. Is there a parameter or a codec to look at? Thanks for any help
CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support Use 1' under the new group 'Cisco Support use Only' and click update. Only the value CSCsb42763 in this parameter can enable the configuration. Change the value to anything else to disable this functionality.
2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call Pickup Group dropdown list and click update.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...