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New Member

Call Pickup Group Configuration Help

Hello,

I am looking for advice on how to configure this.  We have a building containing manufacturing and office staff.  The location would like the ability to pick up the night ringer (closed hours) from any phone in the building and also pick up the main line (open hours) from any phone.

I enabled the service parameter Auto Call Pickup Enabled.  So each phone should have the ability to just press the pickup softkey from any phone to either answer the main line or night ringer depending on the time of day.

I created 2 call pickup groups. 

One for the Night Bell

One for the Main Line

Each are assigned a group number although that should not be needed

Each are assigned the same Parititon that each phone has a CSS assigned to.

Is this possible?  I know the phones can only be assigned to one Call Pickup Group

CUCM 8.5.1

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Call Pickup Group Configuration Help

Hi Troy,

I think the simplest way to do this would be to just put both

the Night & Day DN's in the same pickup group. If you don't do this

you'll get into needing to use multiple key presses to accomplish the

pickup (other call pickup etc. etc.)

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

2 REPLIES
Hall of Fame Super Red

Call Pickup Group Configuration Help

Hi Troy,

I think the simplest way to do this would be to just put both

the Night & Day DN's in the same pickup group. If you don't do this

you'll get into needing to use multiple key presses to accomplish the

pickup (other call pickup etc. etc.)

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

New Member

Call Pickup Group Configuration Help

Gothya, makes sense.  I was hoping to avoid the other pickup feature... guess the answer was in the quesiton. 

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