Call Pickup Group Notification Failure - CM 6.1(2)
Using CM 6.1(2) - Call Pickup Group Notification is not working. Both DN's are in the same partition as the call pickup group and the CCS on the device has the partition in it. Call comes in one DN (1275) and then follows the normal CFNA settings (in this case, rolling to another DN). The other DN that is part of the call pickup group never gets the notification (either visually or audio, on the phone or not). However, if the user preforms the call pickup anyway, it works just fine. It just the notification the is not working.
I've already adjusted the parameters under the System > Service Parameters > Call Manager and under the device settings > DN > "Call Pickup Group Audio Alert Setting(Phone Idle)"
Also, the Call Pickup Group Notification Timer in the Call Pickup Group Notification Settings is set at 1 - so I know it's not being beaten by the CFNA timer.
Also, the call to the DN is NOT set thru a hunt group. This isn't the hunt group call pickup bug everyone has issues with.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...