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New Member

call pickup notification

Hi community,

is there any way to give call pickup notification (in Callmanager 5.0.4) by audio or visual on the group member ip phones like it was there in older version of callmanager 4.X

thanks in advance

2 ACCEPTED SOLUTIONS

Accepted Solutions
Bronze

Re: call pickup notification

hi,

this feature is not implemented within ccm5.x. In cm 6.X this feature will be available.

regards

mehmet

Hall of Fame Super Red

Re: call pickup notification

Hi Tom,

Call Pickup Notification is only available in CCM 4.2, CCM 4.3 and CCM 6.0;

Call pickup allows users to pick up incoming calls within their own call pickup group. The Cisco CallManager automatically dials the appropriate call pickup group number when a user activates this feature on a phone.

For this type of call pickup, you can configure audio and visual notification to the rest of the call pickup group members that a call is available for pickup. You can configure the following notification parameters in the Call Pickup Group Configuration window:

?Type of notification (audio, visual, both, or neither)

?Content of the visual notification message (called party identification, calling party identification, both, or neither)

?Number of seconds delay between the time the call comes into the original called party and the notification to the rest of the call pickup group members.

Call Pickup Group Notification Settings

Call Pickup Group Notification Policy

Choose one of the following notification types:

No Alert

Audio Alert

Visual Alert

Audio and Visual Alert

From this good CCM 4.2.1 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055b53a.html#wp1022865

Here is the CCM 6.0 overview doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_data_sheet0900aecd805e323f.html

Hope this helps!

Rob

Edit: Mehmet, you are too fast for this 1 fingered typist :)

4 REPLIES
Bronze

Re: call pickup notification

hi,

this feature is not implemented within ccm5.x. In cm 6.X this feature will be available.

regards

mehmet

Hall of Fame Super Red

Re: call pickup notification

Hi Tom,

Call Pickup Notification is only available in CCM 4.2, CCM 4.3 and CCM 6.0;

Call pickup allows users to pick up incoming calls within their own call pickup group. The Cisco CallManager automatically dials the appropriate call pickup group number when a user activates this feature on a phone.

For this type of call pickup, you can configure audio and visual notification to the rest of the call pickup group members that a call is available for pickup. You can configure the following notification parameters in the Call Pickup Group Configuration window:

?Type of notification (audio, visual, both, or neither)

?Content of the visual notification message (called party identification, calling party identification, both, or neither)

?Number of seconds delay between the time the call comes into the original called party and the notification to the rest of the call pickup group members.

Call Pickup Group Notification Settings

Call Pickup Group Notification Policy

Choose one of the following notification types:

No Alert

Audio Alert

Visual Alert

Audio and Visual Alert

From this good CCM 4.2.1 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055b53a.html#wp1022865

Here is the CCM 6.0 overview doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_data_sheet0900aecd805e323f.html

Hope this helps!

Rob

Edit: Mehmet, you are too fast for this 1 fingered typist :)

New Member

Re: call pickup notification

HI Rob,

Thanks a lot for helping me.

Accedntly i put 3 times wrong password for unity connection administrator password.So the account is now locked.

Will it come available after 24 hours or i have to do any other task or methods to enable the account.or any other steps to retrieve or enable account before 24 hours

awaiting a rapid response at my cusomer site

thanks

Hall of Fame Super Red

Re: call pickup notification

Hi Tom,

You are very welcome! Just in case you missed the other thread (see below)

Here is a method to reset the password for Unity Connection which can also be used if you have been locked out :) This method was kindly posted by Matthew@Cisco

Here is that good thread;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddbb57b/1#selected_message

Here is the Utility;

http://ciscounitytools.com/App_CUC_AdminPWReset.htm

Hope this helps! And best of luck

Rob

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