Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CALL PICKUP VISUALIZATION

Is it possible to monitor in an IP Phone the calls that are ringing in their call pickup group? Hearing them is the only way to know when to capture?

Thank you!

  • IP Telephony
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CALL PICKUP VISUALIZATION

Once again beaten because of my terrible copy-paste skills. =)

Yes, what Rob mentions is exactly what I mean.

Within CUCM those are the only options you get for notification of call pickup.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
4 REPLIES
Cisco Employee

Re: CALL PICKUP VISUALIZATION

If you mean you want some sort of list that shows in your phone about calls ringing in a pickup group that is not implemented in any CUCM release
.

In the pickup group you can only configure, audio, visual, or audio/visual notifications.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: CALL PICKUP VISUALIZATION

What do you mean with "In the pickup group you can only configure, audio, visual, or audio/visual notifications.".

I understand that you must see the phone ringing or hear the phone ringing, isn't it?

This functionality is implemented in very old PBX systems, so it is really strange that you cannot see this information.

Thanks.

Hall of Fame Super Red

Re: CALL PICKUP VISUALIZATION

Hi Alicia,

I think Java is referring to this config +5 Java-Man!

You can use Call Pickup with Audio/Visual notification


Call Pickup Notification


The Call Pickup Notification feature provides an audio or visual, or both, notification on Cisco Unified IP Phones when other members of a pickup group receive a call. Call Pickup Notification gets configured in three configuration windows for three types of settings: system, call pickup group, DN/phone.

Service Parameters Configuration-The type of audio notification (beep or ring) to be heard when a phone is idle or busy gets set from the Service Parameters Configuration window. This setting becomes the system default.

Call Pickup Group Configuration-The type of notification for each call pickup group gets configured from the Call Pickup Group Configuration window in Cisco Unified Communications Manager Administration. In addition to configuring the type of notification, you can configure the time, in seconds, to delay the audio and visual alerts after the call comes into that group. This allows the original called party a chance to pick up the call prior to the audio and/or visual alert being sent to the pickup group. See the "Call Pickup Group Configuration Settings" section.

-To configure whether the notification will be audio or visual, or both, use the configuration settings in the Call Pickup Group Notification Settings section of the Call Pickup Group Configuration window. ***The notification gets sent only to the primary line of a device.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fscpickg.html#wp1072259

Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
Cisco Employee

Re: CALL PICKUP VISUALIZATION

Once again beaten because of my terrible copy-paste skills. =)

Yes, what Rob mentions is exactly what I mean.

Within CUCM those are the only options you get for notification of call pickup.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
496
Views
10
Helpful
4
Replies
This widget could not be displayed.