if we use call pickup as normal (press pickup softkey then press answer key) the CLID is displayed. But if we set the service setting for auto pickup (illiminates the answer key step) the CLID doesn't display.
We tried this in a 4.2(1) lab and it works fine. Is there something else that needs to be set in 4.1(3) ?
I'm pretty sure this functionality was just added in CCM 4.2(1). Have a look at these release notes;
Call Pickup Notification
This new feature allows users to receive an audio and/or visual alert when a call rings on a phone in pickup groups in which they are a member. For multiple line phones, the alert is available for pickup groups associated with the primary line only.
You can configure the following notification parameters in the Call Pickup Group Configuration window:
Type of notification (audio, visual, both, or neither)
Content of the visual notification message (called party identification, calling party identification, both, or neither)
Number of seconds delay between the time the call comes into the original called party and the notification to the rest of the call pickup group members
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